Greta R. Henderson
St. Louis,Missouri
Summary
Accomplished and enthusiastic professional with over twenty years of higher education experience working with various academic departments to recruit, engage, mentor, retain, and support student academic success. Proven track record in implementing programs that enhance student retention and engagement. Demonstrated effective communication and problem-solving skills to foster supportive learning environment.
Overview
26
26
years of professional experience
Work History
Student Success Officer
Ponce Health Sciences University
11.2024 - Current
- Support student well-being and academic needs to ensure students have a successful learning environment
- Assess and monitor students’ academic progress for retention and graduation rates
- Organize and coordinate student events and activities
- Assist in the coordination of student executive board elections
- Establish and manage department policies and processes
- Manage student cases and refer them to supportive resources
- Conduct research on retention strategies
- Attend professional development conferences to engage and incorporate new strategies and processes for student success
- Manage student organization initiations and renewals
- Process student affairs requisitions
- Uphold all applicable laws, regulations and policies established by local, state, and federal government
Admissions Officer
Ponce Health Sciences University
06.2024 - 11.2024
- Recruited and evaluated prospective students
- Coordinated with other departments and stakeholders
- Provided guidance for newly enrolled students
- Determined and implemented admissions best practices
- Evaluated and managed admissions applications
- Conducted interviews and scheduled tours for prospects
- Collected student documents for admissions
- Articulated and verified student grades point averages
Program Support Assistant
National Cemetery Administration
04.2022 - 06.2024
- Analyzed and verified veteran information to determine eligibility
- Processed and prepared burial applications
- Coordinated and arranged burials using cemetery guidelines
- Managed and stored confidential documents
- Provided burial resources to veterans and their families
Coordinator of Experiential Academics
Saint Louis University
08.2014 - 04.2022
- Served as a resource for faculty members interested in integrating career readiness into their academic courses and programs
- Acted as Liaison between students, faculty, and lawyering practice supervisors to foster best practices in community engagement
- Collaborated with internal and external constituents to offer law students practical learning experience
- Gathered, organized, and entered data into Legal Software
- Managed department budget and established financial reports
- Maintained office calendar and schedule client meetings
- Secondary phone support to answer, direct, and respond to client inquiries
- Handled sensitive client data with confidentiality, discretion, and accuracy
- Created google documents, spreadsheets, and forms to ensure ABA requirements and university policies were met
Admissions Assistant
Saint Louis University
08.2013 - 08.2014
- Processed application materials, updates, and requests for prospective and admitted students
- Managed application changes, housing deposits, student waivers, refunds, and withdrawals
- Answered and responded appropriately to student and parent inquiries regarding application processes
- Verified and articulated student courses to ensure the admissions qualifications
- Maintained and monitored admitted student, transfer, and withdrawal reports
Office Assistant
Saint Louis University
06.2000 - 08.2013
- Copied and scanned student coursework
- Scheduled classrooms and coordinated special events
- Sorted and distributed incoming mail for faculty and students
- Ordered, organized, and maintained office supplies throughout each semester
Education
Master of Public Administration -
Saint Louis University
05.2014
Master of Public Administration - undefined
Saint Louis University
05.2014
Bachelor of Arts and Sciences - undefined
Saint Louis University
05.2012
General Equivalent Diploma - undefined
05.1995
Skills
- Proficient in Microsoft Office
- Educational information systems
- Data management expertise
- Staffing and sales development
- Contract management
- Event management
Accomplishments
- Supervised team of 5 staff members.
- Achieved 96% contact rate by introducing Salesforce to effectively communicate with students.
- Resolved product issue through consumer testing.
- Collaborated with team of 6 faculty in the development of Student Success Task Force
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved student complaints which led to student retention and student satisfaction.
Languages
English
Full Professional
Timeline
Student Success Officer
Ponce Health Sciences University
11.2024 - Current
Admissions Officer
Ponce Health Sciences University
06.2024 - 11.2024
Program Support Assistant
National Cemetery Administration
04.2022 - 06.2024
Coordinator of Experiential Academics
Saint Louis University
08.2014 - 04.2022
Admissions Assistant
Saint Louis University
08.2013 - 08.2014
Office Assistant
Saint Louis University
06.2000 - 08.2013
Master of Public Administration - undefined
Saint Louis University
Bachelor of Arts and Sciences - undefined
Saint Louis University
General Equivalent Diploma - undefined
Master of Public Administration -
Saint Louis University