Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Greta H. Ernst

Richmond,VA

Summary

I have spent the majority of my working years in customer service as well as customer service management, while researching and studying what I really want my career goals to be. As time goes on I have been deciphering where my best and most productive qualities lie. I have found that I thrive in task oriented and critical thinking environments. Over the past continuing months my research has been distinctly geared towards sterile processing in preparation of making the transition to this field. I have been doing my part in studying every resource there is to prepare and pass the CRCST exam. These preparations include studying the HSPA sterile processing technical manual and workbook, taking the online CRCST practice exams, and educating myself on day to day processes from other certified Sterile processing technicians. I am hoping to be able to continue my efforts in working towards this certification by putting all of my acquired knowledge into practice and applying it to real life experience.

Overview

5
5
years of professional experience

Work History

Sales Associate

Ashley Furniture Homestore
01.2024 - 09.2024
  • Greet and engage with customers
  • Product knowledge on all store inventory
  • Walk customer through sales process and insurance plans
  • Follow up and keep communication with customers following purchase and check in with customer satisfaction after delivery

Assembly/Packer (Seasonal)

Richmond Camera
09.2021 - 09.2022
  • Assembly
  • Build items for customer orders
  • Buttons
  • Sports plaques
  • Keychains
  • Recount items for orders of all sizes
  • Packing
  • Use computer to pull up customer orders
  • Make sure all items in order are accounted for
  • Pack all items securely
  • Print shipping labels
  • Enter finished orders into computer

Customer Experience Manager

Michaels
03.2020 - 07.2022
  • Started in cash handling and running register
  • Cross trained in all store departments
  • Register
  • Sales associate (answer customer questions, maintain store appearance)
  • Stocking (unloading truck, stock shelves, overstock, build aisle pegs)
  • Framing dept (have consultations with customers and what they want framed, price out framing, order items for framing, and build customer orders.)
  • Became Customer Experience Manager in fall of 2020
  • Oversee store operations
  • Aid in any departments needing help
  • Handle any customer or employee grievances

Print Dept

Office Max
11.2019 - 03.2020
  • Run all machinery in print dept
  • Poster printer
  • Industrial printer
  • Maintain maintenance on self serve printer
  • Mechanical paper guillotine
  • Business card maker
  • Take customer orders and fulfill them
  • Take in and weigh packages for FedX and UPS

Cashier

Publix
04.2019 - 11.2019
  • Started as bagger
  • Bag groceries
  • Walk customers to car and load items into their car
  • Collect carts in lot
  • Became cashier
  • Run register
  • Price checks
  • Provide customer service

Education

High School Diploma -

Mills E. Godwin
Richmond, Va
01.2019

Skills

  • Digital literacy
  • Critical thinking
  • Time management
  • Project management
  • Adaptability
  • Communication
  • Multi-tasking strength
  • Reliable and punctual
  • Goal oriented
  • Meeting deadlines
  • Professional demeanor
  • Building rapport

Timeline

Sales Associate

Ashley Furniture Homestore
01.2024 - 09.2024

Assembly/Packer (Seasonal)

Richmond Camera
09.2021 - 09.2022

Customer Experience Manager

Michaels
03.2020 - 07.2022

Print Dept

Office Max
11.2019 - 03.2020

Cashier

Publix
04.2019 - 11.2019

High School Diploma -

Mills E. Godwin
Greta H. Ernst