Greta Marthens
Holland,Michigan
Summary
Adept at fostering positive dining experiences, I excelled at Crust 54 by enhancing customer satisfaction and maintaining high service standards under pressure. My proficiency in cash handling and foreign language skills (French), alongside a strong work ethic and team-player attitude, significantly contributed to operational efficiency and an inclusive, respectful work environment.
Overview
1
1
year of professional experience
Work History
Front of House Employee
Crust 54
2023.05 - 2024.05
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Helped guests at tables when in need of assistance.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Established welcoming atmosphere by greeting each guest warmly.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Promoted an inclusive, respectful work environment by collaborating effectively with diverse colleagues and addressing any conflicts professionally.
- Demonstrated adaptability when dealing with unforeseen challenges such as last-minute cancellations or large group arrivals without reservations.
- Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
- Balanced daily cash drawers accurately while adhering to proper cash handling procedures set forth by management.
- Monitored inventory levels for front of house supplies and communicated reordering needs to management proactively.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prepared salads for customers.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Education
No Degree -
Holland High School
Holland, MI05.2027
Skills
- Strong Work Ethic
- Team player attitude
- Positive demeanor
- Phone Etiquette
- Professional Appearance
- Cash handling proficiency
- Foreign language skills (French)
- Table setting expertise
- Order Taking
- Greeting guests
- Social Perceptiveness
- Allergy awareness
Timeline
Front of House Employee
Crust 54
2023.05 - 2024.05
No Degree -
Holland High School
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