Greta Mendoza
Fargo,ND
Summary
Dynamic professional with a strong customer service focus and proven success at The Orange Apron Catering. Adept at enhancing customer satisfaction and training staff, while ensuring food safety and sanitation standards. Recognized for effectively managing time and addressing concerns promptly, leading to improved service delivery and client loyalty.
Overview
32
32
years of professional experience
Work History
Home Style-Meals Preparer
The Orange Apron Catering
09.2018 - Current
- Improved overall customer satisfaction rates through attentive listening and addressing concerns promptly.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
Self-Employed Investor
North Windsor Investments
11.1995 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Responsible for conducting research, analyzing financial data, and buying stock based on findings.
Online Merchant
Amazon & Ebay Inc.
09.2002 - 12.2018
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries and concerns.
- Boosted online sales by developing and implementing effective digital marketing strategies.
- Trained new hires on company policies along with selling techniques specific to our products, ensuring consistent sales team performance.
- Generated detailed sales reports to track performance metrics over time, informing future strategy adjustments as necessary.
Landlord
North Windsor Park Apartments
11.1995 - 08.2017
- Monitored rent collections and resolved tenant disputes quickly and effectively.
- Improved tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Coordinated move-in/move-out processes for various units smoothly while minimizing disruptions to neighboring tenants.
- Developed efficient systems for tracking property expenses, enabling accurate budgeting and financial reporting.
Medical Representative
Essentia Health Hospital
03.2015 - 05.2017
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
- Helped patients complete necessary medical forms and documentation.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Reduced patient wait times with proficient multitasking, handling phone calls, and managing walk-in patients simultaneously.
Direct Support Professional
Friendship, Inc.
01.2015 - 03.2015
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Cashier/ Cashier Trainer
Walmart Stores,INC
03.2007 - 01.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Trained new hires
New Car Sales Consultant
World Cars, Inc.
05.1995 - 10.1995
- Delivered exceptional customer service, addressing concerns and answering questions promptly to facilitate informed decisions.
- Demonstrated vehicles and features, and conduct test drives.
- Developed strong referral network by establishing trust with satisfied customers who recommended services to friends and family members.
- Prepared purchased vehicles and completed final delivery checks.
New Car Sales Consultant
Signet Distributors, Inc.
02.1995 - 10.1995
- Delivered exceptional customer service, addressing concerns and answering questions promptly to facilitate informed decisions.
- Offered comprehensive knowledge of vehicle operations and brand features.
- Responded to customer enquiries via telephone and email.
- Demonstrated vehicles and features, and conduct test drives.
Salesperson
Pink Moda, Inc ( Manila Philippines )
05.1993 - 01.1995
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Education
No Degree - Real Estate Pre-License Course
On Going Education
Fargo, ND01-2019
Associate of Arts - Nurse Aides
Bethany Nursing Home
Fargo, ND06-1996
Bachelor of Science - Nursing
Unciano Paramedical College of Nursing
Manila. Philippine 04-1993
Skills
- Customer service focus
- Food safety
- Staff training and development
- Sanitation standards
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Maintained occupancy rate at 100% for over the times.
- Working knowledge in (Medicare Service Providers) operations.
- Making Investment decisions and providing insights to support the growth of the portfolio.
Expert on customer services
Ability to deal with the handle customers politely and effectively.
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Home Style-Meals Preparer
The Orange Apron Catering
09.2018 - Current
Medical Representative
Essentia Health Hospital
03.2015 - 05.2017
Direct Support Professional
Friendship, Inc.
01.2015 - 03.2015
Cashier/ Cashier Trainer
Walmart Stores,INC
03.2007 - 01.2015
Online Merchant
Amazon & Ebay Inc.
09.2002 - 12.2018
Self-Employed Investor
North Windsor Investments
11.1995 - Current
Landlord
North Windsor Park Apartments
11.1995 - 08.2017
New Car Sales Consultant
World Cars, Inc.
05.1995 - 10.1995
New Car Sales Consultant
Signet Distributors, Inc.
02.1995 - 10.1995
Salesperson
Pink Moda, Inc ( Manila Philippines )
05.1993 - 01.1995
No Degree - Real Estate Pre-License Course
On Going Education
Associate of Arts - Nurse Aides
Bethany Nursing Home
Bachelor of Science - Nursing
Unciano Paramedical College of Nursing
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