Greta Ramirez
North Miami Beach,FL
Summary
Extensive sales management experience with more than 27 years in both the luxury watch industry, as well as the retail clothing fashion sector. A track record of achieving record sales figures, driving business expansion, and having recognition for accomplishments and awarded professional. As a Brand Ambassador, team leader, sales process innovator and a very effective presenter, negotiator and closer. Well-qualified sales manager familiar with skills, and abilities needed to succeed. Ready to leverage training and experience to take on new professional challenges.
Overview
22
22
years of professional experience
Work History
Brand Ambassador
Monnalisa USA
09.2021 - Current
- Increased brand awareness event marketing, demonstrations, sales, and brand promotion.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Communicated product information with confidence and educated consumers about company.
- Worked with team to achieve sales goals for products.
- Greeted customers warmly and pleasantly answered inquiries.
- Communicated product value, quality, and style to educate and entice potential customers.
- Collaborated with sales staff to identify target customers, promote products and increase sales.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty
Assistant Manag
Bonpoint USA
06.2019 - 06.2021
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Created sales plans, analyzing results increased sales by 10%, trends and provided monthly reports.
- Evaluated Key Performance Indicators(KPIs)managed over 50 -100 client text per day.
- Implemented visual merchandising guidelines, reviewed stock quality and quantity optimizing.
- Assisted store manager in meeting standards for customer service and quality.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Brand Ambassador
FP Journe
06.2017 - 11.2018
- Responsible for daily operations and managed efficient cash register operations.
- Developed and maintained relationships with high level clientele through sales, follow-up calls and networking with forwarding-thinking strategies focused on addressing clients needs and resolving concern.
- Constantly evaluated administrative tasks and sales procedures effectiveness to continuously create, implement new and better procedures.
- Advertised & created content to market brand on Facebook and Instagram.
- Trained new hires, assisted manager with visual merchandising and maintenance of boutique.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Worked with team to achieve sales goals for products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Brand Ambassador
Tag Heuer Boutique
06.2012 - 06.2013
- Directed sales team & continuously trained and motivated employees to be productive in sales and customer satisfaction levels.
- Responsible of keeping perfect visuals, cleanliness and high profile environment.
- Exceeded monthly goals in-profits, sales, employee retention, and customer service.
- Addressed customer inquiries and resolved complaints with outstanding results every time.
- Increased brand awareness by 20% through event marketing, demonstrations, sales, and brand promotion.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
Assistant Manager
St John Boutique
11.2004 - 03.2012
- Trained and developed staff with brand product knowledge, sales strategies to educate and support staff to provide quality service.
- Completed store opening and closing procedures by counting drawers and managing security.
- Captured new clientele via external sources to increase sales revenue.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, forecast future needs, and shrinkage control below 4%.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to establish long-term business growth.
Sales Associate Specialist
Tourneau
03.2003 - 11.2004
- Sold high-end watches and jewelry of renowned brands like Patek Philippe, Audemars Piguet, Cartier, Rolex, and other luxury brands.
- Greeted customers and helped with product questions, selections, and purchases.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Assisted manager with new stock purchases, product display, visual merchandising
- Trained and supervised new employees to use selling strategies and apply best practices.
- Utilized up selling techniques to promote 5% additional products and increase sales.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Key Holder
Alfred Dunhill
01.2002 - 03.2003
- Sold high-end Men's apparel, watches and jewelry assortment.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Engaged with clients to build rapport and promote long-term loyalty for 30% increased sales.
- Met sales targets consistently for each shift by positively engaging clients and delivering high levels of service.
- Completed store opening and closing procedures.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Education
Associate of Arts - Arts
Miami - Dade College
Miami, FL08.2018
High School Diploma -
Miami Beach Sr. High
Miami Beach, FL06.1997
Skills
- Sales Force, Excel, Word, Retail Pro
- Effective Working Relationships
- Brand Development
- Administrative Support
- Outreach Initiatives
- Social Media Strategy
- Customer Relations
- Client Resolution
- Technical Support and Assistance
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Brand Ambassador
Monnalisa USA
09.2021 - Current
Assistant Manag
Bonpoint USA
06.2019 - 06.2021
Brand Ambassador
FP Journe
06.2017 - 11.2018
Brand Ambassador
Tag Heuer Boutique
06.2012 - 06.2013
Assistant Manager
St John Boutique
11.2004 - 03.2012
Sales Associate Specialist
Tourneau
03.2003 - 11.2004
Key Holder
Alfred Dunhill
01.2002 - 03.2003
Associate of Arts - Arts
Miami - Dade College
High School Diploma -
Miami Beach Sr. High
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