Greta Ayala
El Paso,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Customer Service Representative /Scheduler
Therm O Link
10.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Streamlined project timelines through close collaboration with cross-functional teams and stakeholders.
- Ability to work under pressure in a hectic environment with frequent interruptions while maintaining excellent customer service.
Customer Service/Office Manager
Mexam Mailbox
11.2019 - 10.2022
- Handle complex or escalated issues relating to customers and/or employees
- Streamlined office procedures for improved productivity, resulting in better service delivery to customers.
- Dealing with correspondence, complaints and queries
- Answering telephone calls and emails from customers and clients and directing them to relevant staff.
- Organizing maintenance companies to keep the office clean and safe and ensure its appliances are in good working order
Secretary/Assistant
Mode Magazine
01.2014 - 12.2015
- Managed approximately 30 incoming calls, emails and faxes per day from customers, addressing customer inquiries, solving problems and providing new product information.
- Microsoft Office: Excel, Word, and PowerPoint and Outlook Calendars
- Proven customer service and organizational skills
- Earned owner trust by serving as a key holder, responsibility opening and closing office
- Documented all customer inquiries and comments thoroughly and quickly
- Responded to all customer inquiries thoroughly and professionally.
Education
Associate of Arts -
EPCC
El Paso, TXSkills
- Proven customer service and organizational skills
- Exceptional communication skills
- Creative problem solver
- Quick learner
- Scheduling
- Paperwork Processing
Personal Information
Title: Customer service/office manager
Languages
Spanish
Full Professional
Timeline
Customer Service Representative /Scheduler
Therm O Link
10.2022 - Current
Customer Service/Office Manager
Mexam Mailbox
11.2019 - 10.2022
Secretary/Assistant
Mode Magazine
01.2014 - 12.2015
Associate of Arts -
EPCC
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