Greta Roffey
Heidelberg Heights,VIC
Summary
Dynamic and results-driven professional with extensive experience at KFC Restaurant, excelling in customer service and cash handling. Proven
ability to enhance customer satisfaction through effective communication and teamwork. Skilled in POS systems and inventory management, consistently achieving operational efficiency in high-volume environments. Fast learner with a keen attention to detail.
Overview
4
4
years of professional experience
Work History
Manager
KFC Restaurant
Preston, VIC
03.2023 - Current
- Monitored daily operations to support adherence to health and safety standards.
- Assisted in training and guiding staff to improve service delivery and operational processes.
- Executed inventory management strategies to reduce waste and enhance stock levels.
- Created training resources for new employees to streamline onboarding procedures.
- Sustained a professional, organized, and safe working environment for staff and customers.
- Addressed staff conflicts by actively listening to concerns and facilitating resolutions.
- Boosted team performance by overseeing daily tasks and providing mentorship.
- Facilitated cross-training for staff to enhance team flexibility and effectiveness.
- Fostered relationships with customers and suppliers through account management.
- Managed staff scheduling to ensure adequate coverage during busy periods.
- Evaluated customer feedback to pinpoint areas for service quality enhancement.
- Refined safety protocols to promote secure working conditions for employees.
Camp Counsellor
Beaver Cross Ministries
Greenwich, NY
06.2026 - 08.2026
- Led daily recreational activities, ensuring safety and engagement for all campers.
- Facilitated team-building exercises to enhance cooperation and communication among campers.
- Assisted in planning and implementing educational programs aligned with camp objectives.
- Monitored camper behavior, addressing conflicts and promoting positive interactions.
- Supported staff training initiatives, enhancing counselor effectiveness and teamwork dynamics.
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
- Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
- Collaborated with fellow counselors to create memorable events that promoted teamwork and strengthened bonds among campers.
- Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
- Promoted camper growth through individualized attention, mentorship, and skill-building opportunities.
- Supported campers in realizing their full potential through guidance and encouragement in skill development sessions.
- Assisted with maintenance and upkeep of campgrounds to promote clean environment.
- Kept accurate records of each camper''s medical information, dietary restrictions, and emergency contacts as part of maintaining a safe environment for all participants.
- Implemented innovative ideas for theme days that increased overall participation rates and enthusiasm within the camp community.
- Fostered love for nature in campers through guided hikes and educational talks on local flora and fauna.
- Cultivated culture of respect and understanding through diversity and inclusion training sessions.
- Encouraged creative expression among campers by setting up art and music workshops.
- Improved camp cleanliness and organization with thorough daily inspections and maintenance tasks.
- Enhanced camper's survival skills with hands-on training in various outdoor scenarios.
- Improved emergency preparedness with regular staff training on safety protocols and first aid procedures.
- Streamlined camp operations by effectively managing supplies and equipment, ensuring readiness for all activities.
- Supported campers' personal growth by providing consistent emotional and social support.
- Enhanced camp's online presence by creating engaging content showcasing camp life and activities.
Sales Assistant
Myer
Doncaster, VIC
09.2023 - 02.2024
- Assisted customers with product inquiries and selections to enhance shopping experience.
- Processed transactions accurately using point-of-sale (POS) systems to maintain operational efficiency.
- Collaborated with team members to restock merchandise and maintain organized displays.
- Responded promptly to customer concerns, ensuring satisfaction and fostering loyalty.
- Maintained up-to-date knowledge of product features and trends to provide informed recommendations.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Executed visual merchandising strategies to attract customers and drive sales.
- Boosted store revenue through upselling and cross-selling techniques.
- Identified upselling opportunities, contributing to increase in average transaction value.
- Updated product displays regularly, keeping store appearance fresh and appealing.
- Managed inventory levels to minimize stockouts and overstock situations, ensuring optimal product availability.
Education
High School Diploma -
Our Lady of Mercy College
Heidelberg, VIC10.2025
Skills
- Verbal and written communication
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Relationship building
- Project management
- Cross-functional teamwork
- Customer relationship management (CRM)
- Shift scheduling
- Staff development
- Sales techniques
- Conflict resolution
- Sales management
- Coaching and mentoring
- Work prioritization
- Effective communication
- Computer skills
- Teamwork and collaboration
- Disciplinary techniques
- Problem resolution
- Positive attitude
- Adaptability and flexibility
- Attention to detail
- Multitasking
- Problem-solving
- Organizational skills
- Team development
- Excellent communication
- Multitasking Abilities
- Work Planning and Prioritization
- Hiring and training
- Customer relationship management
- Training and development
- Staff training
- Scheduling and coordinating
- Problem-solving aptitude
Timeline
Camp Counsellor
Beaver Cross Ministries
06.2026 - 08.2026
Sales Assistant
Myer
09.2023 - 02.2024
Manager
KFC Restaurant
03.2023 - Current
High School Diploma -
Our Lady of Mercy College