Gretchan Smith
York,PA
Summary
Expert retail sales professional offering 20 years experience in retail customer service and retail management. Focused on exceeding sales goals. Punctual retail sales professional focused on exceeding expectations and building customer loyalty. Flexible schedule and strong mathematical aptitude.
Overview
24
24
years of professional experience
Work History
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Papajohns
901 South Queen Street, York Pa
08.2012 - Current
- Operated a cash register for cash, check and credit card transactions with 100% accuracy.
- Stocked and replenished merchandise according to store merchandising layouts.
- Cleaned and organized the store, including the checkout desk and displays.
- Alerted customers to upcoming sales events and promotions.
- Trained several new sales associates each quarter.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Welcomed customers into the store and helped them locate items.
- Educated customers about the brand to incite excitement about the company’s mission and values.
- Verified that all customers received receipts for their purchases.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Communicated clear expectations and goals to each team member.
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McDonald's
Mechanicsburg, PA
09.2010 - 01.2012
- Operated a cash register for cash, check and credit card transactions with 100% accuracy.
- Stocked and replenished merchandise according to store merchandising layouts.
- Cleaned and organized the store, including the checkout desk and displays.
- Welcomed customers into the store and helped them locate items.
Manager Estee Launder
Boscovs
Mechanicsburg, PA
08.2005 - 02.2010
- Operated a cash register for cash, check and credit card transactions with 100% accuracy.
- Stocked and replenished merchandise according to store merchandising layouts.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Cleaned and organized the store, including the checkout desk and displays.
- Alerted customers to upcoming sales events and promotions.
- Identified potential shoplifters and alerted management.
- Trained 5 new sales associates each quarter.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Welcomed customers into the store and helped them locate items.
- Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
- Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Verified that all customers received receipts for their purchases.
- Followed merchandising guidelines to present visually appealing displays.
- Mentored new sales associates to contribute to the store’s positive culture.
- Communicated clear expectations and goals to each team member.
Assistant manager
Vitamin World
Hillsboro, TX
12.2002 - 09.2005
- Operated a cash register for cash, check and credit card transactions with 100% accuracy.
- Stocked and replenished merchandise according to store merchandising layouts.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Cleaned and organized the store, including the checkout desk and displays.
- Educated customers about the brand to incite excitement about the company’s mission and values.
- Followed up with customers each week to verify that they were satisfied with purchases.
- Followed merchandising guidelines to present visually appealing displays.
- Worked with the management team to implement the proper division of responsibilities.
- Answered customer telephone calls promptly and in an appropriate manner.
- Maintained established merchandising standards, including window, sales floor and promotional displays.
Education
Associate Degree Business - Business, Accounting
Cape Fear College
Wilmington, NC1981
Skills
- Customer-oriented
- Active listening skills
- Consistently meets sales goals
- POS systems knowledge
- Computer literate
- Merchandising
- Personable
Timeline
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Papajohns
08.2012 - Current
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McDonald's
09.2010 - 01.2012
Manager Estee Launder
Boscovs
08.2005 - 02.2010
Assistant manager
Vitamin World
12.2002 - 09.2005
Associate Degree Business - Business, Accounting
Cape Fear College