Gretchel Miraflor
Daly City
Summary
Dynamic event staff with exceptional customer service skills. Proven ability to manage registration processes and optimize guest experiences, ensuring seamless event operations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Event Staff
Wonolo
San Francisco
01.2020 - Current
- Assisted guests with determining seat location, escorting guests to assigned seating.
- Organized seating arrangements for guests prior to start of events.
- Managed registration table, collected tickets, and directed participants to their designated areas.
Server
Dennys
Daly City
01.2015 - 01.2020
- Participated in team meetings to discuss service improvements and strategies.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Assistant Manager
Taco Bell
Oakland
01.2011 - 01.2015
- Trained new employees on operational procedures and customer service standards.
- Collaborated with management to optimize shift scheduling based on peak hours.
- Analyzed customer feedback to identify areas for service enhancement.
Education
GED -
Serramonte Del Rey
Daly City, CA03-2011
Skills
- Customer service
- Event planning
- Team collaboration
- Time management
- Client relations
Languages
English
Professional
Tagalog
Professional
Certification
Employee of the Month 2022
Timeline
Event Staff
Wonolo
01.2020 - Current
Server
Dennys
01.2015 - 01.2020
Assistant Manager
Taco Bell
01.2011 - 01.2015
GED -
Serramonte Del Rey