Gretchen Alvarado

As a Customer Service Representative in a fast-paced setting, I provided frontline administrative support by efficiently handling patient registration, intake, and insurance verification. Working extensively with Epic software to verify and update demographics, ensuring all data is accurately entered between physician and nurse check-ins. Collecting and processing co-payments, balanced daily financial records, and maintained compliance with billing and regulatory standards. Assisting patients with required documentation and financial assistance education. As well as training new staff on filing, phone etiquette and other office duties.

Housekeeping Office Coordinator

Provided comprehensive clerical support to the Director of Housekeeping, maintained office coverage, and ensured efficient communication between departments. Monitored property management systems, updated room statuses, produced daily assignment sheets, and completed all necessary documentation. Served as a key point of contact for guest inquiries and internal calls, delivering exceptional service courteously and efficiently.

Housekeeping Floor Supervisor

Responsible for overseeing daily housekeeping operations, maintaining high cleanliness standards, and ensuring compliance with departmental policies. Conducted detailed inspections of guest rooms and public areas, providing feedback and follow-up on maintenance and cleanliness issues. Supervised and trained Room Attendants, House Attendants, and Public Area Attendants to support quality service delivery. Collaborated with front desk staff to ensure prompt room readiness for arriving guests, contributing to overall guest satisfaction and operational efficiency.

• As a sales coordinator, this position is highly administrative and detail oriented. The main responsibilities include general administrative functions such as typing contracts and performing the turnover process to the Events team. Answering telephones, and composing correspondence. Running Monday reports and all reporting functions for the Sales Department. Processing paper flow in and out of the Sales office while maintaining a filing system of reports/hotel records.Updating and distributing event and change sheets. Composing and distributing group resumes and conference planning materials and any associated correspondence. Answering and forwarding guest requests, complaints, or questions in a courteous and timely manner. Monitoring all office supplies, equipment, etc. used by the department and responsible for placing orders. Lastly, assisting Sales Managers with in-house promotions and associate functions.

Front End Coordinator

Ensured daily front-end operations ran smoothly by assigning daily tasks to cashiers, training new employees, and supporting the customer service desk by stepping in to ring up customer purchases during very busy time periods or when the store was short-staffed. Resolved customer concerns efficiently, processed price adjustments, and managed cash drops from registers in accordance with company procedures.

Floor Coordinator

Organized merchandise on the sales floor, created engaging product displays, and maintained the visual layout of assigned sections. Collaborated with team members on store recovery and logistics.

Mark Down Coordinator

Led a team responsible for discounting merchandise across designated store areas. Monitored progress through daily reporting, ensuring markdowns were completed accurately and on schedule. Supported cross-functional tasks, including assisting with multiple merchant deliveries and providing coverage in various departments as needed.