Gretchen Baker
Midvale,Utah
Summary
Motivated and experienced territory manager with a keen eye for detail. Exceptional time management and organizational skills for effective multitasking and meeting deadlines. Proficient in initiating contact with prospective customers and maintaining professional relationships with existing clients.
Overview
21
21
years of professional experience
Work History
Territory Sales Manager
Swedish Match North America
03.2022 - Current
- Selling and servicing Swedish Match products in retail stores within my assigned geography
- Gaining new item distribution, product execution, merchandising products and ensuring freshness of all products in all assigned stores
- Ability to utilize our data to develop fact-based presentations for our customers and be proficient at following all of the steps to a retail call and SIERA Selling Process
- Completing administrative task in a timely fashion, including expenses
Territory Manager
Reynolds American
10.2016 - 11.2021
- Calling on established traditional and nontraditional retail outlets
- Selling and executing national/local brand building marketing programs and initiatives within these accounts
- Achieving assigned quantitative and qualitative sales goals and brand building measures
- Building outstanding relationships with store managers/owners by providing expert tobacco/consumer insights and advice through the development of individual business plans
- Participating in relationship marketing by conducting effective '1 to 1' Consumer Engagements through a thorough understanding of Consumer Marketing Brand Strategies
- Actively promoting the marketing mix through direct discussions with retailers using analytical proficiency and influencing skills to promote a beneficial business plan for R.J
- Reynolds Tobacco and our retailers
Recruiting Manager
CORA USA
11.2015 - 07.2016
- Designs, develops and maintain the recruitment process in the organization (including its description, recruitment measurement definitions, regular measurement reporting, taking proper actions to close gaps)
- Designs the selection matrix for choosing the optimum recruitment channel and recruitment source
- Explores the market best practices in the recruitment and staffing and implement appropriate best practices in the organization
- Builds a quality relationship with the internal customers and external recruitment agencies
- Monitors and constantly reduces the costs of the recruitment process
- Sets the social media communication strategy for different job profiles and functions in the organization
Recruiting Supervisor
Kelly Services
03.2015 - 11.2015
- Responsibilities include customer-related service which includes taking and filling orders, managing the order life cycle, resolving problems, and developing business through customer service calls and marketing candidates proactively
- Temporary employee-related service includes recruiting, screening, hiring, training, conducting orientations, resolving problems, and managing employee relations issues
- Focus also includes profitable pricing, expense, and cost-of-service management (e.g., unemployment and worker's compensation) to achieve targeted contribution
Human Resources Assistant
GE Healthcare
06.2014 - 10.2014
- Company Overview: (Temporary)
- Supports human resources processes by submitting employee data reports by assembling, preparing, and analyzing data, maintaining records and information
- Maintains employee information by entering and updating employment and status-change data
- Provides administrative support by entering, formatting, and printing information; organizing work; answering the telephone; relaying messages; maintaining equipment and supplies
- Maintains employee confidence and protects operations by keeping human resource information confidential
- Ensures that compliance such as confidentiality agreements is completed and acknowledged in a timely fashion
- I-9 Compliance
- Employee Information is filed per state and local guidelines
- (Temporary)
Phone Banker
Wells Fargo
01.2012 - 01.2014
- Providing a high level of customer satisfaction while resolving billing and service issues while continuing to increase sales
- Maintaining Quality Assurance well above the industry average, ensuring my referral rate was kept over the minimum of 20% on a continuous basis
Assistant Store Manager
AT&T Mobility
01.2010 - 01.2012
- Assists the Store Manager in the daily operation of a retail store
- Schedules employees, maintains inventories, conducts physical inventories, maintains store appearance, and completes day-to-day paperwork as directed
- Provide coaching and develop on a continual basis to consultants to consistently improve customer service and sales skills
- Customer Experience Scores consistently over 90%; year to date
- Consistently exceeding objectives for Gross Ads and Opps
- New Small Business accounts increase to an average of 20 to 25 per month
- Develop and maintain relationships with union officials, third party vendors and internal and external customers within the company
Supervisor Customer Service/Corporate Trainer/Telesales Manager
Qwest Communications
01.2006 - 01.2010
- Deliver diverse array of management services for leading telecommunications firm
- Provide comprehensive coaching and development for consultants managing premier residential service accounts
- Assure complete staff product knowledge and sales skills via development and delivery of classes for new and continuing staff
- Facilitate top performance levels in telesales efforts
- Assure top-tier customer service, complete team professionalism and continually strong revenue generation
- Led telesales team to 'Top Team Sales Levels' for six months
- Achieved 118% to net revenue of sales objectives
- Delivered innovative, comprehensive and effective training to myriads of new employees, continuing workers and employees being developed for leadership positions
- Achieved top-tier customer service results ensuring continual satisfaction of leading residential customers who use over 4 strategic products and pay $200+ for monthly services
- Managed and assisted with the development of the 'Premier Queue' which changed the way that customers that who utilized four or more strategic products or spent more than $200 more per month on their telecommunication services were routed
- This involved the training of additional trainers, supervisors and sixty additional consultants
- Assisted with recruiting, interviewing and on-boarding of new employees
- Coaching and developing staff within the guidelines of state, local and federal labor regulations in a union environment
- Develop and maintain relationships with union officials, third party vendors and internal and external customers within the organization
- Employee Engagement Scores 4.26 in 2007 and 4.96 in 2008 according to Gallup
Senior Corporate Trainer
Qwest Communications
01.2004 - 01.2006
- Provided initial, follow-up and continuing training services to diverse range of telecommunications employees
- Assured complete sales, service and system knowledge for highly successful teamwork achievements
- Attained top production levels from wide range of new hires
- Exceeded revenue sales objectives, with all 5 new hire classes between 2004-2006 attaining over 100% net revenue sales objectives
- Assisted with recruiting, interviewing and on-boarding
- Developed and presented training material for classes ranging from 15-150 learners at any given time
- Develop and maintain relationships with union official, third party vendors and internal and external customers within the company
Education
BA - Business Management/Human Resources
University of Phoenix
Salem, OR01.2014
AA - Business Management/Human Resources
University of Phoenix
Salem, OR01.2010
Skills
- Sales
- Customer Service
- New employee orientation
- Team Leadership
- FMLA comprehension
- Interviewing
- Trained in FMLA/ADA/EEO
- Employee Engagement
- In-depth knowledge of HR Compliance
- Facilitation
- MS Office proficient
- Termination procedures
- Team building
- Employee recruitment
- Performance Management in union environment
Timeline
Territory Sales Manager
Swedish Match North America
03.2022 - Current
Territory Manager
Reynolds American
10.2016 - 11.2021
Recruiting Manager
CORA USA
11.2015 - 07.2016
Recruiting Supervisor
Kelly Services
03.2015 - 11.2015
Human Resources Assistant
GE Healthcare
06.2014 - 10.2014
Phone Banker
Wells Fargo
01.2012 - 01.2014
Assistant Store Manager
AT&T Mobility
01.2010 - 01.2012
Supervisor Customer Service/Corporate Trainer/Telesales Manager
Qwest Communications
01.2006 - 01.2010
Senior Corporate Trainer
Qwest Communications
01.2004 - 01.2006
AA - Business Management/Human Resources
University of Phoenix
BA - Business Management/Human Resources
University of Phoenix
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