Gretchen Bernard

Prepare work place according to all service requirements. Greet guests in a friendly and efficient manner; escort patrons to tables. Maintain full product knowledge of menu and specials; provide detailed information and make recommendations to customers based on preferences. Take guest orders accurately; communicate details to kitchen staff. Serve and clear food in an unobtrusive manner. Maintain a clean dining area. Deliver checks and collect payments. Perform new set-ups within service time. Maintain a high standard of safety and sanitation within the restaurant. Complete closing duties.

Provided clerical support by handling a range of routine requirements and special projects as designated. Pre-registered patients, verified insurance(s) and obtained prior authorizations for office visits and treatments. Managed front office schedule. Kept provider schedules current. Directed daily audit of physician orders. Scheduled testing and procedures. Performed back-up for the receptionist. Maintained electronic medical records. Balanced cash daily to encounter forms and completed deposit. Demonstrated appropriate oral and written communication skills. Notified administrative personnel of important situations or problems. Identified opportunities for process and service improvement. Conducted meetings of office staff. Participated in new employee interviews. Oversaw orientation and training of new employees. Assumed personal responsibility for professional development and continuing education. Maintained confidentiality of all hospital records, patient and staff activities; verbally, written and via the computer.

Identified patients that met trauma patient inclusion criteria through review of Emergency Department and inpatient logs. Provided high quality data entry required by the Pennsylvania Trauma Systems Foundation (PTSF) and national data elements from patient charts in real-time and retrospectively. Communicated with Trauma Team regarding Performance Improvement processes during chart abstraction. Comprehended mapping concepts and software for the Trauma Quality Improvement Program (TQIP), National Trauma Data Bank (NTDB) and state. Resolved coding issues and/or problems. Sought assistance from the Trauma Program Manager or Trauma Registry vendor when appropriate. Participated in Trauma Performance Improvement (TPI) and American College of Surgeons (ACS) continuing education. Provided research, analysis and generated reports on trauma population which facilitated trauma related projects and community education. Participated in hospital and community trauma education.

Pre-registered patients and verified insurance(s). Greeted incoming patients and vendors professionally and provided friendly, knowledgeable assistance. Promptly answered all phone calls within three rings; documented accurately, referred to appropriate source or scheduled appointments as required. Created, entered and managed patient files; paper charts and electronic medical records. Managed daily audit of physician orders and outside correspondence. Maintained office and call schedules. Facilitated securing locum tenens coverage. Balanced cash daily to encounter forms and completed deposit. Identified opportunities for process and service improvement. Took minutes at weekly chart rounds and monthly staff meetings; maintained logs and assured follow-up of issues. Maintained office supplies and equipment within budget. Completed special projects as designated. Assumed personal responsibility for professional development and continuing education. Demonstrated appropriate oral and written communication skills. Maintained confidentiality of all hospital records, staff and patient activities; verbally, written and via the computer.

Responsible to provide the following services: crisis intervention techniques, immediate positive behavioral reinforcements, emotional support, developing supported routines, behavioral intervention strategies and additional psychological and developmental rehabilitative activities as prescribed in an individual treatment plan. Developed and maintained relationships with community organizations and agencies. Facilitated communications between clients and other service providers.

Acted as administrative liaison between the hospital and medical staff. Prepared medical staff agendas, scheduled section and committee meetings and recorded meeting minutes. Tracked flow of information, apprised medical staff of significant trends and issues within the hospital departments and sections and coordinated case review activities with physician reviewers and medical records. Guaranteed follow-up activities including research and preparation of reports, memos and letters. Diplomatically communicated highly sensitive and confidential information.

Functioned as liaison for HMO members regarding orientation of the HMO program and their relationship to the organization and its care providers. Arbitrated grievances. Coordinated and processed referrals to medical sub-specialty providers. Monitored patient eligibility, utilization of ancillary services, health check compliance and continuity of care. Investigated exceptional claims and coding procedures. Monitored quality assurance and utilization review activities. Maintained working knowledge of HMO medical processes, procedures and technology.

Greeted incoming clients and sales representatives professionally and provided friendly, knowledgeable assistance. Responsible for Family Practice patient scheduling. Registered patients. Confirmed appointments, communicated with clients and updated client records. Kept reception area clean and neat to give visitors a positive first impression. Posted and deposited insurance payments and pharmacy receipts. Answered four incoming telephone lines promptly and directed calls to correct offices. Distributed mail.