GRETCHEN BERRY
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
22
22
years of professional experience
Work History
Certified Nursing Assistant
Heritage Health and Rehabilitation
2021.02 - 2023.09
- Protected patients by monitoring conditions and promptly reporting problems to RNs
- Worked alongside registered nursing staff and followed care plans
- Offered support, companionship and stimulation with conversation and recreation
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained residents rooms, group living areas, and nurse stations.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Facilitated personal hygiene management, feeding and ambulation.
- Upheld infection control and prevention policies across different patient-facing areas.
Office Manager/ Scheduling Coordinator
Pet Stop of Alabama
2008.11 - 2017.11
- Maintain current customers accounts
- Scheduling service, installation and consultations of all field technicians
- Billing for services, installations and equipment
- Maintaining all online accounts with Pro Stores (proper pricing, item descriptions, etc.)
- Quarterly sales reports, balancing budget, maintaining proper expenditure levels accordingly
- Order equipment for both in-house and online stores as well as all office supplies
- Work with vendors to ensure the best products available within budgeting limitations.
Logistics Coordinator/ Assistant Warehouse Manager
InComm
2001.12 - 2008.07
- Maintain current accounts, including communicating with outside sales regarding changes of contracts, products and current customer data
- Assure that proper pricing, billing information and discounts are applied to invoicing
- Maintain daily workflow and provide supervision of order processing, including proper order entry, order pulling, and shipping
- Review launch documents presented by account managers and sales representatives to insure proper products are in place, as well as warehoused before shipments are pulled and put into motion
- Maintain and review the most cost-effective ways of transportation depending on size, quantity, and region
- Maintain an open dialogue with customers to assure customer satisfaction, especially dealing with issues that may affect a customer's sales and or productivity
- Process all yearly inventory levels used for evaluation and analysis of customer product utilization.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Assisted in development and implementation of logistics policies and procedures to provide roadmap for daily operations..
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Generated documentation and information required for customer shipments.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Developed strategies to optimize utilization of available resources.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Analyze data to predict trends and forecast needs for product.
- Proved successful working within tight deadlines and a fast-paced environment.
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Education
No Degree - Education of Individuals in Elementary Special Education Programs
University of Montevallo
Montevallo, ALNo Degree - Education of Individuals in Elementary Special Education Programs
Jefferson State Community College
Birmingham, ALNo Degree - Nursing
Shelton State Community College
TuscaloosaDiploma - dual enrollment -
Wallace State Community College
Clanton, AL12.1994
Skills
- Excellent analytical and problem solving skills
- Data Entry
- Multi-line receptionist
- 10+ years one on one and telephone customer service
- 8 years supervisory and shift leader experience
- Accounts receivables and payables
- Scheduling
- Budget management
- Sales Records Management
- Operational Records Review
- Vendor Communication and Negotiation
- Research and Analysis
- Confidential Records Management
References
- Carol Lee, Tuscaloosa, AL, 205-242-4203
- Courtney Gamble, LPN 205-434-0872
- Mark Hanners - Sales InComm
Timeline
Certified Nursing Assistant
Heritage Health and Rehabilitation
2021.02 - 2023.09
Office Manager/ Scheduling Coordinator
Pet Stop of Alabama
2008.11 - 2017.11
Logistics Coordinator/ Assistant Warehouse Manager
InComm
2001.12 - 2008.07
No Degree - Education of Individuals in Elementary Special Education Programs
University of Montevallo
No Degree - Education of Individuals in Elementary Special Education Programs
Jefferson State Community College
No Degree - Nursing
Shelton State Community College
Diploma - dual enrollment -
Wallace State Community College
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