Gretchen Braun
St. Augustine,Florida
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
22
22
years of professional experience
Work History
Outdoor Recreation Leader
St Johns County Parks and Recreation
Saint Augustine, FL
01.2023 - Current
- Instructed participants in safety protocols related to the activity they were participating in.
- Monitored participant progress during outdoor recreational activities and provided assistance when needed.
- Provided educational information about the natural environment during outdoor activities.
- Assisted with leading group discussions on topics related to outdoor recreation and environmental stewardship.
- Maintained records of attendance and participation in outdoor recreational programs.
- Conducted pre-activity checklists to ensure all necessary equipment was available for each program session.
- Supported site leader in coordinating and executing different projects.
- Helped participants enjoy activities while ensuring adherence to protocol.
Business Owner
Gretchen Braun Photography
Horseheads, NY
05.2010 - 02.2020
- Edit photos using Adobe Photoshop and other software applications.
- Consult with clients to understand their needs and preferences for a photo shoot.
- Maintain photography equipment including cameras, lenses, lighting gear, tripods.
- Research trends in photography styles to stay up-to-date with current technologies and practices.
- Compose creative shots from different angles that are visually appealing.
- Manage budgets related to purchasing supplies needed for each shoot.
- Deliver quality products within deadlines established by clientele.
- Photographed special events, parties and portraits.
- Explained price and package details to customers.
- Took pictures of individuals, families and small groups in studio or on location.
- Enhanced, retouched and resized photographs and negatives using airbrushing and other techniques.
- Established marketing strategies, such as social media campaigns, to promote the business.
- Monitored cash flow to ensure proper budgeting of resources.
- Updated website content regularly according to current trends within target markets.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
Teaching Assistant
Big Flats Montessori School
Big Flats , NY
08.2012 - 06.2015
- Assisted teachers in creating lesson plans and providing instructional materials.
- Organized educational activities such as field trips and assemblies.
- Facilitated small group instruction sessions on various topics.
- Monitored student progress by keeping detailed records of academic performance.
- Developed positive relationships with parents and guardians of students.
- Maintained a safe environment for all students while adhering to school policies and procedures.
- Collaborated with other faculty members to plan lessons that promote critical thinking skills.
- Enforced rules for behavior and established expectations for student conduct in accordance with school guidelines.
- Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
- Helped students master learning concepts through one-on-one and small group tutoring.
Member Service Supervisor
Corning Credit Union
Corning, NY
02.2006 - 11.2008
- Trained, coached and developed new employees to ensure they had the necessary skills for their role.
- Monitored staff performance to ensure adherence to company policies and procedures.
- Provided leadership by motivating team members to achieve departmental goals.
- Coordinated daily operations of the Member Service Department, including scheduling personnel and assigning tasks.
- Resolved escalated customer issues promptly and efficiently.
- Communicated with other departments to coordinate activities as needed.
- Managed cash drawer ensuring accuracy during transactions and end-of-day reconciliation processes.
- Conducted regular meetings with staff to discuss performance, address any concerns or issues, and provide feedback on job performance.
- Implemented new strategies for enhancing member services experience.
- Ensured compliance with regulations related to member services operations.
- Mentored and motivated employees in regards to service quality, knowledge and performance.
Loan Officer
Corning Credit Union
Corning , NY
12.2004 - 02.2006
- Reviewed credit histories, income statements, and other financial information of loan applicants.
- Counseled clients on debt management and repayment plans.
- Analyzed financial data to determine the feasibility of granting loans.
- Negotiated terms and conditions of loan contracts.
- Verified accuracy of loan documents prior to approval.
- Approved or denied loan applications based on established guidelines.
- Conducted risk analysis to identify potential losses associated with certain loans.
- Explained various types of loans available to customers and their associated terms and conditions.
- Interacted with underwriters, appraisers, title companies. during the processing of a loan application.
- Monitored changes in relevant federal regulations related to lending practices.
- Maintained current knowledge regarding new laws, regulations, policies, procedures, products, services. related to consumer lending operations.
Head Teller
Corning Credit Union
Corning , NY
04.2004 - 12.2004
- Assisted in training new tellers on operational procedures, policies, and regulations.
- Provided customer service by responding to inquiries and resolving complaints.
- Monitored vault cash levels and ordered currency from the Federal Reserve Bank as needed.
- Researched discrepancies between customer balances and bank records for resolution.
- Conducted periodic audits of branch operations to ensure compliance with established policies.
- Managed day-to-day operations of the teller line including scheduling staff members.
- Completed monthly audits and managed overdraft reports.
- Handled daily team scheduling and properly staffed shifts.
Member Service Representative
Corning Credit Union
Corning , NY
02.2002 - 03.2004
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Answered incoming calls regarding membership benefits and services.
- Adhered to all applicable policies, procedures, regulations, and laws.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
- Verified identity information on new accounts using established procedures.
- Provided guidance to members on how best to use products or services offered by the organization.
- Monitored compliance with organizational security protocols when interacting with members.
- Assisted colleagues with tasks as needed during peak times of activity.
- Participated in team meetings to discuss customer service strategies and goals.
Education
Associate of Arts -
Corning Community College
Corning, NY06-2002
Skills
- Deadline-oriented
- Microsoft Office
- Compliance Monitoring
- Sales Support
- Document Management
- Project Planning
- Continuous Improvement
- Relationship Building
- Task Prioritization
- Analytical Skills
- Decision-Making
- Time Management
- Excellent Communication
- Interpersonal Communication
- Professionalism
- Problem-Solving
- Team building
- Reliability
- Written Communication
- Experience in leadership
- Team Collaboration
- Organizational Skills
Affiliations
- Kayaking
- Hiking
- Running
- Event Planning
References
References available upon request.
Timeline
Outdoor Recreation Leader
St Johns County Parks and Recreation
01.2023 - Current
Teaching Assistant
Big Flats Montessori School
08.2012 - 06.2015
Business Owner
Gretchen Braun Photography
05.2010 - 02.2020
Member Service Supervisor
Corning Credit Union
02.2006 - 11.2008
Loan Officer
Corning Credit Union
12.2004 - 02.2006
Head Teller
Corning Credit Union
04.2004 - 12.2004
Member Service Representative
Corning Credit Union
02.2002 - 03.2004
Associate of Arts -
Corning Community College
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