Gretchen Broderick
Santa Rosa,CA
Summary
Dynamic and highly reliable professional with extensive experience in customer service at Tall Guy Brewery. Proven ability to enhance customer satisfaction through effective communication and beer expertise. Skilled in POS operation and maintaining cleanliness, consistently creating a welcoming environment while managing high-volume periods with composure.
Overview
6
6
years of professional experience
Work History
Beertender
Tall Guy Brewery
07.2023 - 08.2025
- Enhanced customer satisfaction by efficiently serving beer and offering pairing suggestions.
- Assisted in the setup of private events, accommodating specific client requests.
- Engaged customers through product knowledge sharing, sparking interest in new offerings.
- Maintained cleanliness and organization of the bar area, ensuring a welcoming environment for costumers
- Effectively managed cash transactions, accurately handling payments and providing change to costumers
- educated costumers about different beer styles, flavors, and brewing techniques to enhance their overall experience
- Demonstrated adaptability during high volume periods, maintaining composure under pressure.
Caregiver
Parents And Friends Inc
08.2022 - 06.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
Sales Associate
Tilly's Clothing Store
03.2022 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Grocery Clerk
Sacramento Natural Foods Co-Op
09.2021 - 12.2021
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
Caregiver
Parents And Friends Inc
12.2020 - 07.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Built strong relationships with clients to deliver emotional support and companionship.
Hostess/Busser/Assistant Food Runner
North Coast Brewing Co
07.2019 - 12.2020
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customers
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
Education
Fort Bragg High School
Fort Bragg, CA06-2021
Skills
- Cleanliness and hygiene
- Maintaining equipment
- Pouring techniques
- Beer tasting
- Customer service
- Highly reliable
- Clear and effective communication
- Cash register operation
- Maintaining a clean bar
- Attention to detail
- Multitasking
- Reliability
Timeline
Beertender
Tall Guy Brewery
07.2023 - 08.2025
Caregiver
Parents And Friends Inc
08.2022 - 06.2023
Sales Associate
Tilly's Clothing Store
03.2022 - 08.2022
Grocery Clerk
Sacramento Natural Foods Co-Op
09.2021 - 12.2021
Caregiver
Parents And Friends Inc
12.2020 - 07.2021
Hostess/Busser/Assistant Food Runner
North Coast Brewing Co
07.2019 - 12.2020
Fort Bragg High School
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