Gretchen Cardenas Arencibia
Hialeah
Summary
Dynamic English Teacher with a proven track record at CILEC, adept at fostering student engagement through individualized instruction and innovative lesson planning. Expert in conflict resolution and proficient in Microsoft Office, I have successfully enhanced student outcomes and collaborated effectively with colleagues to create enriching educational experiences. Accomplished English teacher designing English lesson plans to inspire and engage students. Highly adept at meeting course material requirements while focusing individual attention on students to promote success. Expert in promoting student reading and writing in and out of the classroom to develop creativity and enrich lives.
Strategic Public Relations Specialist known for productive efficiency in task completion. Possess specialized skills in media relations, crisis management, and content creation. Excel at communication, problem-solving, and adaptability, ensuring successful brand representation and stakeholder engagement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
English Teacher
International language school: CILEC
Mexico City
01.2024 - 03.2024
- Collaborated with other subject and grade-level teachers to build complementary educational frameworks for students.
- Provided individualized instruction for struggling students.
- Incorporated technology into daily lessons to enhance instruction.
- English lessons focus on IELTS exam preparations.
- Advised students to read topics or materials reflecting personal interests to encourage regular reading.
- Created lesson plans, handouts, and other materials for teaching English grammar, reading comprehension, and creative writing skills.
Public Relations and Customer Service
Melia Habana Hotel
Miramar
05.2022 - 07.2022
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Customer service assistance ensured a positive experience by addressing inquiries, solving problems, and building strong relationships with customers.
- Managed communication between the hotel and the guests to maintain a positive image. It involved activities like crafting press releases, handling media inquiries, building relationships with stakeholders, managing crises, and creating campaigns to shape public perception.
- Operated equipment and machinery according to safety guidelines.
International Trade Transport and Insurance
Cuban honey exporting company APICUBA
La Havana
09.2020 - 11.2021
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Ensured that all required paperwork was completed accurately according to established timelines.
- Compiled reports detailing import and export activities, expenditure trends and market data analysis.
- Monitored changes in global trade laws, particularly those pertaining to restricted countries.
- Maintained accurate records related to shipments including tracking numbers, customer information and shipping costs.
- Coordinated with customers, vendors and freight forwarders to ensure timely delivery of goods.
- Investigated discrepancies between actual received quantities versus expected quantities from supplier invoices.
- Analyzed customer complaints related to damaged or missing items during transit from foreign locations.
- Updated inventory management systems with relevant data points including quantity shipped, destination and cost.
- Tracked and traced air shipments in order to maintain current status information.
- Processed international payments for shipments using various payment methods such as letters of credit and wire transfers.
- Verified accuracy of shipment documentation prior to submitting for customs clearance.
- Organized destination-specific storage and delivery processes.
English Teacher
Jose Antonio Echeverria CUJAE
Havana
01.2019 - 01.2021
- Collaborated with other subject and grade-level teachers to build complementary educational frameworks for students.
- Developed class learning plans to meet district and statement requirements for instruction.
- Differentiated instruction for students with wide range of skill and interest levels.
- Created lesson plans, handouts, and other materials for teaching English grammar, reading comprehension, and creative writing skills.
- Used school and public library resources to provide extra educational opportunities for students.
- Integrated media content in class to improve listening skill, speaking skill and vocabulary.
- Talked with students needing extra attention and made plans to assist with problems.
- Provided feedback on written assignments submitted by students.
- Encouraged self-expression among learners through oral presentations or role plays.
- Collaborated with colleagues to develop new strategies for teaching English as a second language.
- Designed clear and creative learning materials to promote student engagement in pronunciation exercises.
- Facilitated student success and academic growth new curriculum implementation.
- Maintained records of student progress by monitoring grades throughout the year.
- Used online resources to complement traditional course materials and aid in student learning.
- Repeated key lesson information to teach grammar and help students grasp concepts.
- Explored different approaches to help students improve their reading comprehension skills.
Business Agent
Delta Global Freightways
Havana
03.2018 - 05.2018
- Drafted documents such as letters of intent or memoranda of understanding between parties involved in a dispute.
- Conducted interviews and auditions to locate and evaluate potential talent.
- Prepared and delivered presentations to clients and management.
- Reviewed existing contracts for compliance with applicable laws and regulations.
- Responded to client inquiries and resolved issues promptly.
- Handled management tasks involved with client schedules.
- Arranged meetings to discuss issues involving clients.
- Maintained records of all union-management communications for future reference.
Business Agent
Fidas Enterprise Inc.
02.2017 - 01.2018
Commercial Management
Freight Forwarding Agency Expedimar S.A.
Havana
10.2016 - 02.2017
- Researched best practices in commercial management techniques and implemented them into daily operations.
- Attended meetings with senior management to discuss strategies for increasing profitability of commercial lending portfolio.
- Provided technical expertise in the development of cyber risk management strategies.
- Developed comprehensive reports on loss history trends, pricing trends and other related topics as requested by management.
International Trade Transport and Insurance
Importer food company
Plaza
03.2013 - 09.2016
- Worked effectively in team environments to make the workplace more productive.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Conducted testing of software and systems to ensure quality and reliability.
- Operated equipment and machinery according to safety guidelines.
- Coordinated with warehouse management to prioritize urgent shipments.
- Worked with standardized trade terms published by the International Chamber of Commerce in order to define the responsibilities of buyers and sellers in international trade transactions, particularly regarding the delivery of goods, transfer of risk, and allocation of costs.
Education
Trade Business Diploma - Foreign Trade And Foreign Investment
Foreign Trade And Investment School
Havana, Cuba01.2021
Bachelor's degree - Foreign Languages, English language
01.2019
Basic COMEX - Foreign Trade And Investment
Foreign Trade And Foreign Investment Institute
Havana, Cuba12.2015
Marketing Diploma - Marketing
La Salle University (Mexico)
Havana, Cuba12.2011
Bachellor Degree -
Hight-Scchool Institute: Angel Ameijeiras Delgado
Habana, Cuba12.2010
Skills
- Conflict resolution
- Time management
- Problem solving
- Team collaboration
- Microsoft Office
- Computer proficiency
- Call center procedures
- Media relations
- Social media strategy
- Event coordination
- Project management
- Microsoft Excel
- Document review
- Database management
- Research and analysis
- Lesson planning
- Individualized instruction
- Collaborative teaching
- Student assessment
- Public speaking
- Interpersonal communication
Certification
- Interchange English Course. La Salle University.
- English Language. La Salle University.
- English Language Course at Foreign Trade and Foreign Investment Institute.
- Introductory Level of English Language. La Salle University.
- Human Formation of Values and Emotional Intelligence. La Salle University.
- Foreign Trade and Foreign Investment Diploma.
- Marketing Diploma with International Title from La Salle University (Mexico)
Languages
- Spanish, Native
- English, Advanced
- Portuguese, Beginner
Personal Information
Age: 31
Languages
English
Professional
Timeline
English Teacher
International language school: CILEC
01.2024 - 03.2024
Public Relations and Customer Service
Melia Habana Hotel
05.2022 - 07.2022
International Trade Transport and Insurance
Cuban honey exporting company APICUBA
09.2020 - 11.2021
English Teacher
Jose Antonio Echeverria CUJAE
01.2019 - 01.2021
Business Agent
Delta Global Freightways
03.2018 - 05.2018
Business Agent
Fidas Enterprise Inc.
02.2017 - 01.2018
Commercial Management
Freight Forwarding Agency Expedimar S.A.
10.2016 - 02.2017
International Trade Transport and Insurance
Importer food company
03.2013 - 09.2016
Trade Business Diploma - Foreign Trade And Foreign Investment
Foreign Trade And Investment School
Bachelor's degree - Foreign Languages, English language
Basic COMEX - Foreign Trade And Investment
Foreign Trade And Foreign Investment Institute
Marketing Diploma - Marketing
La Salle University (Mexico)
Bachellor Degree -
Hight-Scchool Institute: Angel Ameijeiras Delgado
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