Gretchen Cirwithian
Claymont,DE
Summary
Astute Manager bringing over 10 years professional history and over 20 years customer service experience. Talented facilitator, collaborator and team leader across all HR-related objectives. Effective at aligning key initiatives to support organizational needs with the securement of highly-qualified employees.
Overview
12
12
years of professional experience
Work History
Pharmacy Technician/Inventory Assistant
Saint Francis Veterinary Center
06.2021 - Current
- Fill prescriptions for patient and responding to client questions regarding prescription and medication-specific issues.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
- Stocked, labeled and inventoried medication to keep accurate records.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Call Center Pharmacy Technician
Wedgewood Pharmacy
08.2019 - 04.2021
- Worked well independently and on a team to solve problems
- Served as a friendly, hardworking, and punctual employee
- Maintained positivity and poise, even in stressful situations
- Continually worked to enhance call center's reputation by providing quality and timely service
- Promoted in the first 6 months of employment
- Used effective listening skills to document phone call details.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Customer Care Receptionist
VSEC/Blue Pearl
10.2018 - 01.2020
- Check patients in and out of hospitals
- Called necessary triage basic on patient condition
- Collected payment, went over payment options, and help clients apply for financing
- Cleaned and stocked lobby area, client bathroom, front desk, coffee, and patient rooms
- Obtain and collect patient records
- Appointment reminders
- Provide a comfortable and calm euthanasia experience
- Worked with a strong attention to detail and excellent record-keeping abilities.
Retail Fraud Servicing
Bank of America
10.2017 - 10.2018
- Adhered to bank policies and facilitated safe and protected transactions
- Detect and research fraud for both credit and debit cards
- Removed restrictions from accounts
- Escalate calls when needed
- Transfer calls to appropriate department
- Ensured team met quality standards
- File appropriate claims when fraud was detected
Key Holder
Capital Tea's
06.2016 - 07.2017
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Assistant Restaurant Manager
Friendly's
01.2013 - 06.2016
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Key Holder
Birds and Bee's
09.2011 - 04.2013
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Education
High School Diploma -
Milford Senior High School
Milford, DE06.2002
Skills
- Pharmacy Records Management
- Ordering and Stocking Medications
- Problem-Solving Skills
- Receiving Incoming Supplies
- Answering Customer Questions
- Drug Storage Procedures
- Labeling Prescriptions
- Supporting Pharmacy Operations
- Cubex
- Dosage Calculation
Timeline
Pharmacy Technician/Inventory Assistant
Saint Francis Veterinary Center
06.2021 - Current
Call Center Pharmacy Technician
Wedgewood Pharmacy
08.2019 - 04.2021
Customer Care Receptionist
VSEC/Blue Pearl
10.2018 - 01.2020
Retail Fraud Servicing
Bank of America
10.2017 - 10.2018
Key Holder
Capital Tea's
06.2016 - 07.2017
Assistant Restaurant Manager
Friendly's
01.2013 - 06.2016
Key Holder
Birds and Bee's
09.2011 - 04.2013
High School Diploma -
Milford Senior High School
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