Gretchen Farkas
6200 N 100 W Howe ,IN
Summary
I have extensive experience in customer service and team leadership at Five Lakes Coffee. Due to my dad owning Five lakes I have grown up taking pride in my customer satisfaction and quick service.
I was assistant manager for a number of years, as well as a shift lead currently.
This job taught me to have quick friendly service, along with learning how to multi task, and work with a team.
I worked at Dark horse brewery for almost a year, and ran their commons area which handles all to go, deli, beer orders, and breakfast.
I quickly fell in love with the faster paced job, of serving breakfasts. I enjoy making sure everyone has quality service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager/ Shift Lead
Five Lakes Coffee
Sturgis, MI
04.2018 - Current
- Assisted in daily operations to enhance customer service and satisfaction.
- Monitored inventory levels and ordered supplies to ensure uninterrupted service.
- Provided support for financial transactions, ensuring accuracy in cash handling procedures.
- Resolved customer complaints promptly to maintain positive store reputation and loyalty.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
To Go Cashier/ Breakfast Server
Darkhorse Brewing
Marshall, MI
05.2025 - 03.2026
- Processed customer transactions accurately and efficiently using Toast POS system.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted customers with product inquiries, providing knowledgeable support and recommendations.
- Handled cash, credit, and gift card transactions while ensuring proper register balancing.
- Responsible for to go orders and deli
- Served breakfast, and drinks with quick friendly service
- Greeted customers entering store and responded promptly to customer needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Provided exceptional customer service by promptly taking and delivering breakfast orders.
- Adapted to high-pressure environments during peak breakfast hours while maintaining service quality.
- Developed knowledge of menu offerings to provide informed recommendations to guests.
- Demonstrated strong multitasking abilities while managing multiple tables simultaneously.
Education
High School Diploma -
Homeschooled
Skills
Customer service
Money handling
Team leadership
Decision-making
Time management
Customer relations
Certification
TIPPS
Timeline
To Go Cashier/ Breakfast Server
Darkhorse Brewing
05.2025 - 03.2026
Assistant Manager/ Shift Lead
Five Lakes Coffee
04.2018 - Current
High School Diploma -
Homeschooled