Gretchen Gibbs

• Taught K-6, instructing 760 students weekly and fostering a love for reading.
• Independently managed all aspects of the library, including budgeting, scheduling, curriculum planning, and student supervision.
• Planned and executed library programs and events from concept to completion, demonstrating strong project management skills
• Served as the library's software trainer and tech support, providing instruction to staff, volunteers, and students on system use and troubleshooting
• Provided friendly and responsive service to staff, students, sales-reps and families—similar to a Customer Service Representative role
• Maintained financial tracking for student accounts related to lost or overdue books, similar to accounts receivable functions
• Designed and implemented unique lesson plans aligned with Utah State curriculum.
• Managed a 14,000+ book collection, ensuring organization and accessibility.
• Conducted yearly inventory and weeding of books and materials to maintain relevance.
• Administered Follett Destiny software, streamlining cataloging and circulation.
• Built strong relationships with students, parents, faculty, and outside sales representatives.
• Awarded several grants through research and compelling proposals bringing in over $12,000 annually for library resources.
• Organized two yearly Scholastic fundraisers, achieving record-breaking sales.
• Managed and tracked annual library budget to ensure responsible spending and resource allocation
• Purchased, selected, and processed all library materials, books, and furniture.
• Coordinated special events, including school-wide reading programs and literacy initiatives.
• Led Common Sense Media digital citizenship efforts, teaching students responsible technology use.
• Served on the new-hire interview committee, assisting in selecting qualified educators.
• Transformed the library into the heart of the school, making it a welcoming and engaging space.

• Frequently requested by teachers and administrators due to strong performance and positive rapport with students.
• Delivered lesson plans across multiple grade levels, ensuring continuity of instruction.
• Managed classroom assignments, behavior, and student engagement in a variety of subjects.
• Administered and graded tests, quizzes, and classwork as directed by full-time educators.
• Supervised lunchroom and recess activities, maintaining a safe and structured environment.
• Reinforced classroom routines and rules to support a productive learning atmosphere.

• Ran a local nonprofit group with over 2,000 members, creating a strong sense of community through weekly playgroups, story times, field trips, and large events.
• Handled all budgeting and finances from tracking expenses to managing funds to make sure events stayed affordable and well-organized.
• Worked closely with local businesses to get sponsorships and donations that helped cover costs.
• Managed all communication, including newsletter, social media and the website, to keep members informed and engaged.
• Welcomed and onboarded new members by providing group information, answering questions, and ensuring they felt supported and connected from the start.
• Built simple systems for organizing events, keeping track of details, and staying connected with volunteers and sponsors.
• Created our group's logo to give us a fun, welcoming look that members and local partners could easily recognize.
• Helped keep members engaged and coming back by making sure everyone felt included, heard, and excited about our events and community updates.
• When it was time to move, I made sure everything was transitioned smoothly to a new leader so the group could continue to thrive.

• Oversaw all purchasing processes for multiple accounts, ensuring timely procurement and fulfillment.
• Negotiated vendor contracts, reducing procurement costs by 15% while maintaining quality standards.
• Built and maintained long-term relationships with vendors, internal departments, and sales representatives.
• Evaluated vendor quotes and services, securing the best value for materials, tools, and supplies.
• Managed documentation for all purchasing activities, ensuring compliance with company policies.
• Conducted forecasting to anticipate supply needs and optimize inventory levels.
• Managed vendor returns, resolving discrepancies and ensuring credits were issued promptly.
• Oversaw logistics and freight allocation, ensuring on-time delivery and cost-effective shipping.
• Handled special orders, coordinating with vendors to meet specific customer requirements.

• Resolved over 500 compensation disputes annually, improving payout accuracy.
• Assisted in optimizing payroll workflows, reducing processing errors by 30%.
• Utilized Excel, including VLOOKUP and pivot tables, to analyze compensation data and identify discrepancies.
• Generated detailed reports to support decision-making for sales and finance teams.
• Managed and tracked cases using a ticket system, ensuring timely resolution of compensation dispute

• Processed and managed orders in SAP via email, fax, and phone, verifying pricing, terms, and availability.
• Worked closely with the parent company in Hong Kong and procurement teams to align inventory with customer forecasts.
• Communicated backorder updates and ETAs, ensuring customers stayed informed.
• Assisted Accounts Receivable in investigating short shipments, mis-shipments, and pricing discrepancies.
• Processed invoices and credits for defective products, ensuring smooth financial reconciliation.
• Managed customer contracts, ensuring compliance with terms, pricing, and service agreements.

• Wore multiple hats, managing responsibilities in buying, inside sales, customer service, and showroom operations.
• Handled in-person customer payments, returns, and account reconciliations at the showroom counter, ensuring accuracy and compliance with AR procedures
• Handled B2B customer sales, providing personalized service and product recommendations.
• Processed high-volume order entries and managed inbound customer calls.
• Managed purchase orders, logistics, and freight allocation for timely deliveries.
• Assisted in large-scale bids and quotes, ensuring competitive pricing and customer satisfaction.
• Negotiated effectively with vendors and customers, enhancing retention and long-term partnerships.
• Attended trade shows, conferences, and training classes to stay informed on industry trends.
• Conducted data entry via 10-key for yearly inventory reconciliation.
• Strengthened account relationships, building trust and improving repeat business.
• Oversaw vendor returns, resolving issues to maintain product quality and customer satisfaction.
• Consistently exceeded company quotas, contributing to revenue growth and customer loyalty.

• Managed high-volume customer service and order entry, providing exceptional support through phone and email communication.
• Oversaw special orders, ensuring accurate and timely procurement of parts and materials based on customer needs.
• Built and maintained strong relationships with customers, fostering loyalty and repeat business.
• Coordinated with vendors to negotiate pricing, availability, and delivery schedules for special order products.
• Processed orders efficiently, ensuring inventory accuracy and timely fulfillment.
• Collaborated with internal teams to resolve customer inquiries and provide a seamless order-to-delivery experience.

●Managed front desk operations including account setup, invoicing, and member check-in

●Created and issued membership cards, handled cash register, and processed credit/debit transactions

●Scheduled tanning sessions and personal training appointments for members

●Assisted with personal training and floor supervision when upper management was unavailable

●Maintained cleanliness of gym equipment and tanning beds to meet health and safety standards

●Acted as fill-in manager during leadership absences, supporting team operations and daily oversight

●Helped prepare for and maintain compliance during health inspections