Gretchen Griepenstroh

Front Desk Supervisior

• Assisted in scheduling appointments and follow-up car to improve patient experience.
• Facilitated patient registration, ensuring accurate personal and insurance documentation was collected and entered accurately.
• Ensured compliance with HIPAA regulations concerning patient privacy rights.
• Communicated financial obligations to patients and collected fees at time of service.
• Organized and maintained records by updating and obtaining necessary signatures for privacy laws and consent for treatment.
• Handled high volume of incoming calls, providing exceptional customer service to patients and families.
• Coordinated with clinical staff to manage patient flow, reducing wait times and improving patient satisfaction.
• Followed up with patients regarding their treatment plans as directed by physicians.
• Contributed to team meetings, sharing insights and strategies for improving patient access services.
• Managed the implementation of new technologies and processes to improve patient access services.

Billing Manager

• Verified patient eligibility to assess patient benefit level and prepare estimates for procedures..
• Processed insurance authorizations to ensure coverage of services.
• Reviewed medical claims for accuracy prior to submission to insurance companies.
• Compiled reports on medical claims status, denials, appeals and other related topics.
• Handled incoming correspondence from insurance companies regarding claims processing issues.
• Processed patient co-pays, deductibles, and other payments for medical services rendered, ensuring accurate financial records..
• Collaborated with insurance companies to resolve billing discrepancies and pre-certification issues.
• Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
• Participated in training sessions to stay updated on healthcare policies and highlighting areas for improvement.

Assistant Practice Manager

• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Identified needs of customers promptly and efficiently.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Assisted with customer requests and answered questions to improve satisfaction.