Gretchen Haufe
Richmond,VA
Overview
25
25
years of professional experience
1
1
Certification
Work History
Cashier with Customer Service
Libbie Market
01.2020 - Current
- Provided customer service in the gourmet grocery store
- Worked closely with the Manager on problem-solving as necessary
- Developed polite and friendly “customer first” conflict resolution skills
Event Specialist
Butterfly Live! The Lewis Ginter Botanical Gardens
01.2014 - 12.2016
- Explained the rules of the garden to visitors.
- Food Deliverer, Meals on Wheels, 2008 - 2018
- Delivered and prepared meals for clients
Caregiver
my father
01.2002 - 12.2010
- Assisted my father, a widower, with primary caregiving for my two aging grandmothers.
Box Office Associate
Theatre Virginia
01.2001 - 12.2003
- Most “Flex Passes” Sold
- Answered Multi Line Phone
- Sold Subscriptions over the phone
- Seated customers using a computerized system
Education
High school diploma or GED - undefined
Bachelors - Biology
George Mason University
Fairfax, VA05-2002
Skills
- Scanning
- Client services
- Adept at shouldering several responsibilities simultaneously
- Ensure that the work runs smoothly
- Providing product information
- Food service
- Organizational skills
- Attentive and patient listener able to provide tactful feedback
- Cash register
- Customer inquiry handling
- Retail math
- Customer support experience within finance industry
- Clerical experience
- Administrative experience within retail industry
- Interpersonal skills
- Administrative experience - Administrative experience (1-2 years)
- Worked well under pressure in a fast-paced environment
- Database management
- Stocking
- Microsoft Outlook
- Basic math
- Microsoft Word
- Ability to work independently and focus and avoid unnecessary
- Retail sales
- Photocopying
- Call center experience
- Order assistance
- Phone call management
- Sales
- Technical Proficiency
- Communication skills
- Customer service
- Front desk
- Spreadsheet charts
- Prospecting
- Computer skills
- Customer complaint resolution
- Phone etiquette
- Appointment scheduling
- Call center agent experience
- Microsoft Excel
- Cooperative team player willing to take on responsibilities to
- Work runs smoothly while meeting deadlines and priorities
- Data entry
- Financial services
- Typing
- Time management
- Customer support
- Administrative experience within healthcare
- Phone answering
- Product demos
- Microsoft Office
- Medical scheduling
- Word processing
- Cash handling
- Complaint handling
- Conflict resolution
- Problem resolution
- Critical thinking
- Active listening
- Computer proficiency
- Relationship building
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Scheduling
- Follow-up skills
- Administrative support
- Filing
Certification
Driver's License
Timeline
Cashier with Customer Service
Libbie Market
01.2020 - Current
Event Specialist
Butterfly Live! The Lewis Ginter Botanical Gardens
01.2014 - 12.2016
Caregiver
my father
01.2002 - 12.2010
Box Office Associate
Theatre Virginia
01.2001 - 12.2003
High school diploma or GED - undefined
Bachelors - Biology
George Mason University