Summary
Overview
Work History
Education
Skills
Certification
Timeline
Manager

Gretchen Hendrix

Columbus,OH

Summary

I have worked with the public all of my life, and have enjoyed it. Over the years I have accumulated many worthwhile skills that have made communicating with employees and the public easy and enjoyable.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Manager

Pies & Pints
Columbus, Ohio
08.2021 - Current
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Increased sales by driving operational efficiencies and building excellent customer rapport.

Supervisor of Operations

Pies & Pints
Columbus, Ohio
01.2017 - 08.2021
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Reviewed operations reports to understand numbers and trends.
  • Increased profit by streamlining operations.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.

Server/Bartender

Pies & Pints
Columbus, Ohio
11.2014 - 08.2021
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Cultivated warm relationships with regular customers.
  • Noted special patron requests and followed up with kitchen to confirm delivery.

Education

No Degree - Nursing

Columbus State Community College
Columbus, OH

High School Diploma -

Bexley High School
Bexley, OH
06.1995

Skills

  • Managing Operations and Efficiency
  • Accounting Techniques
  • Administration and Reporting
  • Financial Statements
  • Quality Standards
  • Managing Reception
  • Employee Coaching and Motivation
  • Managing Cash Register
  • Issue and Conflict Resolution
  • Customer Service
  • Greet Guests
  • Technical Proficiency
  • Health and Safety Regulations
  • Managing Laborers
  • Customer Relationship Management
  • Reconciling Cash Drawers
  • Manage Profitability
  • Managing Files and Records
  • Overseeing Employees
  • Public Relations
  • Accounting

Certification

Cicerone Certified beer server

Timeline

Manager

Pies & Pints
08.2021 - Current

Supervisor of Operations

Pies & Pints
01.2017 - 08.2021

Server/Bartender

Pies & Pints
11.2014 - 08.2021

No Degree - Nursing

Columbus State Community College

High School Diploma -

Bexley High School

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Gretchen Hendrix