Gretchen Hendrix
Columbus,OH
Summary
I have worked with the public all of my life, and have enjoyed it. Over the years I have accumulated many worthwhile skills that have made communicating with employees and the public easy and enjoyable.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Manager
Pies & Pints
Columbus, Ohio
08.2021 - Current
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
Supervisor of Operations
Pies & Pints
Columbus, Ohio
01.2017 - 08.2021
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Reviewed operations reports to understand numbers and trends.
- Increased profit by streamlining operations.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Server/Bartender
Pies & Pints
Columbus, Ohio
11.2014 - 08.2021
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Checked identification for minimum age for sale of alcoholic beverages.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Cultivated warm relationships with regular customers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
Education
No Degree - Nursing
Columbus State Community College
Columbus, OHHigh School Diploma -
Bexley High School
Bexley, OH06.1995
Skills
- Managing Operations and Efficiency
- Accounting Techniques
- Administration and Reporting
- Financial Statements
- Quality Standards
- Managing Reception
- Employee Coaching and Motivation
- Managing Cash Register
- Issue and Conflict Resolution
- Customer Service
- Greet Guests
- Technical Proficiency
- Health and Safety Regulations
- Managing Laborers
- Customer Relationship Management
- Reconciling Cash Drawers
- Manage Profitability
- Managing Files and Records
- Overseeing Employees
- Public Relations
- Accounting
Certification
Cicerone Certified beer server
Timeline
Manager
Pies & Pints
08.2021 - Current
Supervisor of Operations
Pies & Pints
01.2017 - 08.2021
Server/Bartender
Pies & Pints
11.2014 - 08.2021
No Degree - Nursing
Columbus State Community College
High School Diploma -
Bexley High School
Cicerone Certified beer server
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