Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Gretchen Johnson

The Dalles,OR

Summary

Friendly Dental Assistant with 8 years of success building strong relationships with patients and providing quality support during dental procedures. Knowledgeable and experienced in dental procedures. Works well with all personality types when interacting with patients and staff.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Dental Assistant

Waterfront Endodontics
Hood River, OR
03.2016 - Current
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Achieved cost-savings by developing functional solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed day-to-day duties accurately and efficiently.
  • Sterilized instruments according to established guidelines and protocols.
  • Updated patient records with new data and treatment information.
  • Ordered supplies necessary for daily operations of the practice.
  • Took medical and dental history and recorded vital signs of patients.
  • Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
  • Helped maintain inventory levels of all dental supplies used in day-to-day operations.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Established clean, sterile and welcoming environment for patients.
  • Prepared bills and completed insurance forms using system software.
  • Checked with participants throughout procedures to help alleviate anxiety.
  • Gathered and documented patient medical and dental histories and vital signs.
  • Laid out dental instruments and equipment before procedures.
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
  • Greeted patients upon arrival at the office and escorted them to an examination room.
  • Assisted dentist during examination by retracting patient's tongue and cheeks.
  • Documented patient records during procedures and added notes taken to treatment chart.
  • Briefed patients on dental procedures and payment plans to help make informed decisions.
  • Built loyal patient following and retained return patients by providing empathetic and caring service.
  • Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
  • Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
  • Selected and prepared tools used for procedures by sanitizing and arranging.
  • Educated patients on treatment procedures and post-procedure home care.
  • Handled billing inquiries from insurance companies regarding claims submitted by the office.
  • Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
  • Maintained a neat, clean and organized environment throughout the office.
  • Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
  • Explained dental services and payment plans to help patients make informed decisions.
  • Conducted routine maintenance of equipment used in dentistry operations.
  • Took digital X-rays of teeth using radiographic equipment.
  • Prepared patients by explaining scheduled treatments and potential side effects.
  • Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
  • Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.

Education

Some College (No Degree) - Dental Assisting

Concorde Career College
Portland, OR

Skills

  • Patient Counseling
  • Patient Relations
  • Patient Services
  • Clinical Support
  • Inventory Management
  • Instrument Preparation
  • Procedure Support
  • Patient Education
  • Equipment Sterilization
  • Dental Terminology Knowledge
  • Disinfecting Rooms and Equipment
  • Chair-Side Support
  • Patient Records Gathering
  • Chairside Assistance
  • Knowledgeable in [Software]
  • Electronic Charting
  • Dental Radiography
  • Patient Scheduling
  • Insurance Billing
  • Appointment Scheduling

Accomplishments

  • i was on the honor roll throughout my schooling at concorde career college

Certification

  • radiology certified
  • CPR and First aid

References

References available upon request.

Timeline

Dental Assistant

Waterfront Endodontics
03.2016 - Current

Some College (No Degree) - Dental Assisting

Concorde Career College

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Gretchen Johnson