Gretchen Kalapacs
Apollo Beach,FL
Summary
People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.
Overview
43
43
years of professional experience
Work History
UCR/Advanced Medical Assistance/BMO/Shift Leader
BayCare UrgentCare
Riverview, FL
02.2022 - Current
- Assisted with the scheduling of patient appointments and follow-up visits.
- Maintained accurate records of patient medical history, medications, test results, and other pertinent information in electronic health record system.
- Performed administrative tasks such as filing, faxing, photocopying and scanning documents.
- Provided support to physicians by entering orders into the computerized order entry system accurately.
- Greeted patients upon arrival and directed them to their destination within the facility.
- Answered phone calls from patients or healthcare providers and responded to inquiries professionally.
- Verified patient insurance coverage for services rendered at the facility.
- Prepared examination rooms before patient visitations by stocking supplies and ensuring cleanliness.
- Checked vital signs such as blood pressure, pulse rate, temperature, when required.
- Collected specimens for laboratory testing following established procedures.
- Ensured that all necessary forms were completed correctly prior to patient discharge.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Operated and maintained x-ray equipment, including adjusting exposure time and setting up necessary equipment for x-ray examinations.
- Performed imaging procedures according to established protocols.
- Adhered to safety standards when dealing with radiation and hazardous materials.
- Explained the procedure to patients and answered any questions they may have had.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
District Sales Manager
Spirit Halloween LLC
Egg Harbor, New Jersey
10.2015 - 11.2021
- Overseeing 3-5 Seasonal Halloween Stores
- All aspects of permitting and inspections
- Creating store layout
- Setting up and breaking down stores
- Maintained inventory and presentation of stores
- Hiring, onboarding, training, and supervision of staff
- Creating Employee schedules
- Analyzing reports and maintaining store budget
- Payroll
- troubleshooting problem both with staff and customers
- POS and Banking
- Meeting, obtaining, and exceeding goals set by company
VP of Operations
Ho-Bert Enterprises
Medford, New Jersey
08.1997 - 07.2015
- Bought and sold distressed Real Estate
- Rehabbed Properties
- Managed Tenants and maintained accounts
Owner/Operator In-Home Daycare
Self Employed Web
Medford, NJ
09.2000 - 09.2006
- Developed business plan and budget to maximize profitability.
- Responsible for all aspects of care
Staff/Day Hospital LPN
Voorhees Pediatrics Rehabilitation Hospital
Marlton, NJ
08.1998 - 07.2000
- Assisted physicians with patient care by taking vital signs, administering injections and performing other nursing duties.
- Provided direct physical and emotional support to patients and their families.
- Performed routine laboratory tests including urinalysis, blood glucose monitoring and others.
- Maintained accurate medical records of each patient's health condition.
- Ensured that all medications were administered accurately and on time as prescribed by the physician.
- Observed patients for any changes in their condition or behaviour, reported findings to the supervisor or physician in charge.
- Instructed patients and their families about disease prevention, proper nutrition, medication management and other health related topics.
- Coordinated with interdisciplinary team members such as doctors, nurses and social workers to ensure quality patient care was provided.
Private Duty Nurse (LPN)
Brennan Enterprises
Berlin , NJ
03.1993 - 07.1998
- Provided direct patient care, including wound and ostomy management, medication administration, laboratory specimen collection, and vital sign monitoring.
- Assisted with activities of daily living such as bathing, dressing, meal preparation, feeding and ambulation.
- Conducted assessments of physical condition; observed changes in patients' health status; reported to physicians regarding patient's condition.
- Coordinated healthcare services with other members of the healthcare team to ensure continuity of care for assigned patients.
- Developed individualized plans of care based on nursing diagnosis and physician orders.
- Instructed patients and their families on disease process, medications, treatments and self-care techniques.
- Maintained accurate records of patient care services using electronic medical record systems.
- Monitored patient progress towards goals and outcomes established by the interdisciplinary treatment team.
- Provided emotional support to patients and their families throughout the course of illness or disability.
- Responded promptly to emergency situations involving patient safety or life threatening events.
LPN
Bayada Nurses
Cherry Hill, NJ
06.1988 - 03.1993
- Assisted physicians with patient care by taking vital signs, administering injections and performing other nursing duties.
- Provided direct physical and emotional support to patients and their families.
- Performed routine laboratory tests including urinalysis, blood glucose monitoring and others.
- Maintained accurate medical records of each patient's health condition.
- Ensured that all medications were administered accurately and on time as prescribed by the physician.
- Observed patients for any changes in their condition or behaviour, reported findings to the supervisor or physician in charge.
- Instructed patients and their families about disease prevention, proper nutrition, medication management and other health related topics.
Pediatric Office Nurse
UMDNJ- University Hospital
Sicklerville, NJ
08.1986 - 08.1990
- Assisted in the implementation of health care policies and procedures.
- Monitored patient vital signs, including temperature, blood pressure, pulse, and respiration.
- Provided direct patient care to a variety of patients with diverse needs.
- Coordinated with physicians, nurses and other healthcare professionals to ensure quality patient care.
- Educated patients and families on disease processes, medications and treatments.
- Performed wound care and infection control according to established protocols.
- Administered injections, vaccinations and intravenous therapy as prescribed by the physician.
- Maintained accurate records of patient assessments, treatments and medications administered.
- Communicated effectively with patients and their families about medical conditions and treatment plans.
- Ordered laboratory tests as needed based upon diagnosis or symptoms reported by patients.
- Responded quickly to medical emergencies within the office setting.
Staff LPN
UMDNJ- University Hospital
Stratford, NJ
09.1983 - 08.1986
- Assisted in providing patient care, including wound care and administering medications.
- Monitored vital signs, collected specimens, and documented patient information.
- Conducted assessments of patients' physical and mental health conditions.
- Provided education to patients and families regarding treatment plans, medication administration, and lifestyle changes.
- Performed laboratory tests such as urinalysis, blood glucose monitoring, hemoglobin and hematocrits measurements.
- Evaluated patient progress towards goals set out by the care plan or physician's orders.
- Collaborated with physicians and other healthcare professionals to ensure optimal patient outcomes.
Unit Secratary/
UMDNJ- University Hospital
Stratford, New Jersey
08.1981 - 09.1983
- Greeted visitors and patients in a courteous and friendly manner.
- Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
- Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Prepared documents for signature by physicians or other authorized personnel.
- Processed physician orders ensuring accuracy of documentation prior to submission for approval.
- Scheduled diagnostic tests and procedures for patients according to established protocols.
- Organized laboratory specimens for pick-up by courier service.
Education
Real Estate - Real Estate License
Weichert Real Estate
Marlton, NJ01-2003
LPN - Practical Nursing
CCVTS Adult Education Program
Berlin, NJ08-1983
High School Diploma -
Sterling High School
Somerdale, NJ06-1981
Skills
- Customer Service Management
- Goal Setting and Tracking
- Inventory Counts
- Staff Training and Development
- Quality control assurance
- POS System Operation
- Staff Supervision
- Policy and Procedure Enforcement
- Strong verbal and written communication
- Problem-Solving
- Customer service focus
- Motivational Leadership
- Cash Handling
- Shift Scheduling
- Decision-making capabilities
- Assigning Work
- Positive Attitude
Timeline
UCR/Advanced Medical Assistance/BMO/Shift Leader
BayCare UrgentCare
02.2022 - Current
District Sales Manager
Spirit Halloween LLC
10.2015 - 11.2021
Owner/Operator In-Home Daycare
Self Employed Web
09.2000 - 09.2006
Staff/Day Hospital LPN
Voorhees Pediatrics Rehabilitation Hospital
08.1998 - 07.2000
VP of Operations
Ho-Bert Enterprises
08.1997 - 07.2015
Private Duty Nurse (LPN)
Brennan Enterprises
03.1993 - 07.1998
LPN
Bayada Nurses
06.1988 - 03.1993
Pediatric Office Nurse
UMDNJ- University Hospital
08.1986 - 08.1990
Staff LPN
UMDNJ- University Hospital
09.1983 - 08.1986
Unit Secratary/
UMDNJ- University Hospital
08.1981 - 09.1983
Real Estate - Real Estate License
Weichert Real Estate
LPN - Practical Nursing
CCVTS Adult Education Program
High School Diploma -
Sterling High School
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