Gretchen Klose
Bank Teller
Pine City,OK
Summary
Accomplished Bar Manager with a proven track record at Corner Bar, adept in staff management and leveraging accounting lifecycle knowledge to enhance operational efficiency. Expert in cash handling and fostering team collaboration, significantly improved service standards. Skilled in creating strategies that bolster customer satisfaction and drive revenue growth, demonstrating a keen ability to solve complex problems.
Personable and attentive, bringing strong aptitude for customer service and team collaboration. Possesses solid knowledge of banking procedures and cash handling, coupled with ability to accurately process transactions and resolve discrepancies. Committed to delivering exceptional service and contributing to financial success of institution.
Overview
2014
2014
years of professional experience
Work History
Lead Teller
RCB Bank
- Introduced customers to other bank team members to help meet financial needs.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Investigated and promptly resolved issues with patron accounts.
- Received car loan, home loan, and other payments and posted to accounts.
- Replenished ATM funds in empty canisters prior to validation process.
- Mentored newly hired team members on appropriate responses to patron questions.
- Enforced compliance with bank regulations and policies to reduce financial risks.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Led by example, demonstrating exemplary customer service and technical skills to team.
- Developed rapport with clientele by delivering personalized services that addressed specific financial needs.
Assistant Manager
Ponca Bowl
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Generated repeat business through exceptional customer service.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Oversaw daily operations to maintain store cleanliness and organization.
Bar Manager
Corner Bar
04.2011 - 11.2013
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Closed out cash register and prepared cashier report at close of business.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Implemented cost control measures to maximize profit margins without compromising on quality or service levels.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Improved customer service rankings by resolving issues quickly and accurately.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Maintained up-to-date knowledge of industry trends and competitor offerings to stay ahead of the curve in the market space.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Established rapport with local community organizations to create mutually beneficial partnerships that increased brand visibility.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing Number% improvement over prior onboarding process.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Coordinated themed nights attracting different demographics expanding overall clientele.
- Engaged with community on social media, enhancing bar's online presence and attracting younger demographic.
- Resolved customer complaints with empathy and efficiency, maintaining high level of customer service.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
Associate Of Arts - Mass Communications/Art
Skills
Staff Management
Timeline
Bar Manager - Corner Bar
04.2011 - 11.2013
Lead Teller - RCB Bank
Assistant Manager - Ponca Bowl
Manatee Community College - Associate Of Arts, Mass Communications/Art
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