Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Gretchen Kujawa

Waterville,OH

Summary

Hardworking and punctual Store Leader/manager works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day.

Overview

16
16
years of professional experience

Work History

General Merchandiser

Target
Toledo, OH
07.2019 - Current
  • Organized product displays in retail stores according to company guidelines.
  • Monitored inventory levels and adjusted stocking accordingly.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Stocked shelves, racks, and bins with new or transferred merchandise.
  • Set up advertising signs on shelves and counters to attract customers and promote sales.
  • Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
  • Stamped price tags on merchandise, referring to official price lists.
  • Demonstrated great teamwork skills with staff members involved in production and transport.

Assistant Store Manager

Yankee Candle
Maumee, OH
05.2018 - 03.2019
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Oversaw aspects of maintenance, inventory, and daily activity management.
  • Maintained inventory by checking merchandise to determine levels.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Coached and developed store associates through formal and informal interactions.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Store Manager

SalonCentric
Toledo, OH
06.2008 - 05.2018
  • Recruited, trained and supervised new employees.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Resolved customer complaints in a timely manner.
  • Created weekly work schedules for store personnel.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Managed daily banking activities such as deposits and withdrawals.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Updated and maintained store signage and displays.
  • Ensured compliance with safety regulations and company policies.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Maintained accurate records of employee performance reviews.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Performed regular price checks to ensure competitive pricing.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Updated POS system with new products and promotional offers.
  • Organized promotional events to increase product awareness.
  • Delegated work to staff, setting priorities and goals.
  • Formed and sustained strategic relationships with clients.

Education

Licensed Beautician - Beautician

Toledo Academy of Beauty Culture - South
Toledo, OH
12-1997

Some College (No Degree) - Criminal Justice

University of Phoenix
Tempe, AZ

Skills

  • In-Store Support
  • Loss Prevention
  • Report Generation
  • Loading and Unloading
  • Product Merchandising
  • Customer Service
  • Stock Management
  • Staff Training
  • Goal Setting and Prioritization
  • Reliability
  • Excellent Communication
  • Problem-Solving
  • Mentoring and Training
  • Merchandising and Display
  • Interpersonal Skills
  • Performance Improvement
  • Team Building
  • Inventory Replenishment
  • Inventory Counting
  • Team Collaboration
  • Product Organization
  • Professional Demeanor
  • Storage Organization
  • Multitasking
  • Work Area Maintenance
  • Goal Setting
  • Professionalism
  • Time Management Abilities
  • Dependable and Reliable
  • Continuous Improvement
  • RF Scanning Devices
  • Cleaning Procedures
  • Adaptive Team Player
  • Quick Learner
  • Self Motivation
  • Active Listening
  • Adaptability and Flexibility
  • Inventory Audits
  • Decision-Making
  • Customer Relationships
  • Skilled in wave vehicle Equipment
  • Motivated Team Player
  • Workload Priorities
  • Organizational Skills
  • Cash Register Operations
  • Task Prioritization
  • Attention to Detail
  • Stocking
  • Payment Processing
  • Order Filling
  • Teamwork and Collaboration
  • Interpersonal Communication
  • Inventory Management

Accomplishments

  • I organized multiple student events in my time with SalonCentric. My largest event saw around 250 students come through the store, enjoying multiple demonstrations by brands and amazing deals for the day.
  • I also was instrumental in the growth of the store. I increased sales from under one million to a 1.3 million dollar profit. I was the top grossing store in the district for 4 years.

References

References available upon request.

Timeline

General Merchandiser

Target
07.2019 - Current

Assistant Store Manager

Yankee Candle
05.2018 - 03.2019

Store Manager

SalonCentric
06.2008 - 05.2018

Licensed Beautician - Beautician

Toledo Academy of Beauty Culture - South

Some College (No Degree) - Criminal Justice

University of Phoenix

Similar Profiles

CREATE PROFILE
Gretchen Kujawa