Gretchen Mack
Garfield,AR
Summary
Achieved exceptional customer satisfaction and enhanced team productivity as Supervisor of Operations at A-1 Concrete Leveling and Foundation Repair. Leveraged expertise in cleaning, sanitization, and customer service to deliver tailored solutions, fostering positive environments and relationships. Demonstrated leadership by driving efficiency and quality, with a focus on continuous improvement and client retention. Detailed House Cleaner with many years performing residential housekeeping and cleaning. Highly skilled at completing housekeeping duties for multiple clients weekly. Background using correct cleaning chemicals and agents.
Overview
42
42
years of professional experience
Work History
House Cleaner
Carol Hibbs
2020.01 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
Housekeeper
Lost Bridge Community Church
2019.01 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Enhanced property appearance by contributing to outdoor cleaning efforts and garden maintenance.
- Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Office Coordinator
Spray Way Equipment
2005.01 - 2024.07
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
Supervisor of Operations
A-1 Concrete Leveling and Foundation Repair
1992.01 - 2005.01
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
GM Services
Self-employeed
1983.01 - 1992.01
- Fostered a positive work environment to improve team morale and productivity levels.
- Delivered exceptional customer experiences through personalized service offerings tailored to individual preferences.
Education
GED -
Triton College
River Grove, IL06.1981
Skills
- Cleaning and sanitization
- Customer Service
- Housekeeping
- Bathroom sanitation
- Kitchen Cleaning
- Floor cleaning
- Basic Repairs
Timeline
House Cleaner
Carol Hibbs
2020.01 - Current
Housekeeper
Lost Bridge Community Church
2019.01 - Current
Office Coordinator
Spray Way Equipment
2005.01 - 2024.07
Supervisor of Operations
A-1 Concrete Leveling and Foundation Repair
1992.01 - 2005.01
GM Services
Self-employeed
1983.01 - 1992.01
GED -
Triton College
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