Gretchen Major
Normal
Summary
Results-driven professional with expertise in customer relationship management and training. Known for enhancing customer knowledge in electric vehicle technology and sustainability practices, consistently delivering exceptional service.
Overview
15
15
years of professional experience
Work History
Sr. Inside Product Guide
Rivian
Normal
10.2022 - Current
- Educated customers on electric vehicle technology and sustainable practices, enhancing their understanding and fostering informed choices.
- Trained new guides and led a group of guides in a pod, ensuring consistent delivery of quality service.
- Resolved customer inquiries effectively, supporting sales staff in achieving targets.
- Identified customer needs promptly, improving service delivery and increasing customer satisfaction.
- Completed daily tasks with accuracy and efficiency to uphold operational standards.
- Collaborated with cross-functional teams to meet organizational objectives and goals.
- Delivered exceptional service through text, email, and phone communications consistently.
- Acted as a customer concierge, managing all inquiries from product questions to adventure planning.
Mortgage Processor
Normal Heartland Bank and Trust Company
Normal
06.2019 - 09.2022
- Prepared and delivered compliant preliminary disclosure packages for all mortgage loan products, ensuring regulatory adherence.
- Processed mortgage loan applications using bank software, coordinating with third-party vendors to streamline application flow.
- Reviewed applicant documentation to ensure accuracy and completeness.
- Communicated issues to mortgage originators, underwriters, and processors to ensure compliance with policies and facilitate timely resolutions.
- Managed Outlook team mailboxes to distribute documents and work assignments efficiently.
- Exercised good judgment while proactively anticipating and resolving potential problems.
Ophthamolic Assistant
Eye Physician’s and Surgeons of Chicago
Chicago
01.2011 - 08.2014
- Performed refracting, scribing, and documenting patient histories to support accurate diagnoses.
- Assisted surgeons during minor surgical procedures, contributing to efficient operations and patient care.
- Verbal knowledge of medical terms, anatomy, and physiology of visual symptoms.
- Excellent skills in preliminary screening tests for physicians' appraisal including color vision test, ocular mobility,interocular pressure, pupil reactions, pachymetry, and Humphrey visual fields.
- Strong attention to detail and accountable for keeping a timely and decent patient flow.• Personal secretary to Pediatric and Muscle Specialist.
- Acted as personal secretary to pediatric and muscle specialist, completing administrative tasks efficiently.
Education
Associate of Science - Education
John A Logan College
Carterville, IL05-2006
Skills
- Electric vehicle technology
- Sustainability practices
- Customer relationship management
- Sales support
- Portfolio management
- Technical specifications
- Cross-functional collaboration
- Training and mentoring
- Team management
- Supervision skills
- Store management experience
- Customer service
- Communication skills
Timeline
Sr. Inside Product Guide
Rivian
10.2022 - Current
Mortgage Processor
Normal Heartland Bank and Trust Company
06.2019 - 09.2022
Ophthamolic Assistant
Eye Physician’s and Surgeons of Chicago
01.2011 - 08.2014
Associate of Science - Education
John A Logan College