Gretchen Matsuda
Indianapolis,IN
Don’t postpone joy until you’ve learned all your lessons. Joy is your lesson.
Alan Cohen
Summary
BSN educated, former registered nurse, and volunteer coordinator, who is motivated to return to the workforce in a part-time position. Passionate about providing excellent customer service, with compassion and efficiency.
Overview
36
36
years of professional experience
Work History
Self Employed
Fabric Of Time
Indianapolis, IN
02.2018 - Current
- 55k in gross sales on Etsy in 2022
- 1100+ product listings on Etsy
- Star Seller earning 5 stars in commuication, shipping, reviews
- Sensitivity to trends and customer needs
- Created over 3k cloth face masks during pandemic
- Alterations for medical needs
- Retail outlet in a gift shop
- Maintain business and financial records
- Organize product and maintain inventory
Volunteer Coordinator
The Crisis Center
Highlands Ranch, CO
01.2012 - 11.2013
- Managed approximately 20 volunteers at 28 bed domestic violence shelter, the administrative office, and for fundraising events
- Tracked volunteer hours and celebrated milestones
- Organized and carried out annual volunteer recognition event
- Recruited, screened and trained new volunteers.
- Worked with leadership staff and special committees to define volunteer mission and set standards.
- Participated in community outreach events to promote volunteer opportunities and enlist new volunteers.
- Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
- Updated volunteer policies and procedures.
Volunteer Coordinator/Educational Assistant
Rock Ridge Elementary & Castle Rock Middle School
Castle Rock, CO
04.1995 - 11.2005
- Initiated volunteer recruitment questionnaire for parents.
- Maintained detailed database of parent volunteer interests.
- Collaborated with school staff to create volunteer opportunities which filled unmet school needs.
- Offered volunteer orientations at various times of day, to encourage working parents participation.
- Substantially increased number of parent volunteers and volunteer hours given.
- Implemented daily email programs that improved communication with parents.
- Provided clerical and direct classroom support to teachers
- Worked with teachers and administration when there were concerns with volunteer conduct.
On Call Registered Nurse
Highlands Ranch Walk-In & Castle Rock Urgent Care
Castle Rock, CO
03.1993 - 06.1994
- Responded to incoming calls from patient, family member or caregiver for medical services and gathered information to address inquiry or concern.
- Performed telephone triage and directed callers to call 911, or come to clinic, as appropriate.
- Collected patient history, vitals and assessed for urgent medical conditions.
- Performed EKGs, venipuncture, inserted IV's, initiated cardiac monitoring, and gave injections and IV medications, as prescribed by the physician.
- Assisted with sutures and gynecological procedures, splinted orthopedic injuries, and dressed wounds.
- Ensured patients and caregivers understood discharge instructions and follow-up care.
Practice Nurse
Elliot, Halseth And Walker, PC (Cardiac Surgeons)
Lakewood, CO
05.1990 - 04.1991
- Pre-op and discharge teaching for cardiac surgery patients
- Gathered lab results and clinical data for surgeon, prior to morning rounds
- Pulled pacing wires and removed incision staples
Nursing Supervisor
FHP Of New Mexico
Albuquerque, NM
01.1988 - 03.1989
- Wrote and implemented front desk and back office policies and procedures for 2 HMO primary care clinics
- Hired and trained receptionists, medical assistants and nursing staff
- Monitored patient flow and triaged walk-in patients
- Served as a bridge between HMO administration and clinic physicians
- Supervised all non-physician clinic staff
Education
High School Diploma -
Bachelor of Science - Nursing
Skills
- Medical office work flow
- Critical thinking
- Excellent customer service
- Data entry
- Decision making
- Leadership
- Medical terminology
- Basic Microsoft Office proficiency
- Multitasking
- Supervision
- Able to perform under pressure
- Inventory management
- Team player
- HIPAA guidelines
- Referral verification
- Patient callbacks
- Records maintenance
- Records management
- Planning and coordination
- Problem resolution
- Professional collaboration
- Consider other points of view
- Motivated self-starter
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Self Employed - Fabric Of Time
02.2018 - Current
Volunteer Coordinator - The Crisis Center
01.2012 - 11.2013
Volunteer Coordinator/Educational Assistant - Rock Ridge Elementary & Castle Rock Middle School
04.1995 - 11.2005
On Call Registered Nurse - Highlands Ranch Walk-In & Castle Rock Urgent Care
03.1993 - 06.1994
Practice Nurse - Elliot, Halseth And Walker, PC (Cardiac Surgeons)
05.1990 - 04.1991
Nursing Supervisor - FHP Of New Mexico
01.1988 - 03.1989
Golden High School - High School Diploma,
University of New Mexico College of Nursing - Bachelor of Science, Nursing
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