Gretchen McFadden
Chandler,AZ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
21
21
years of professional experience
Work History
Customer Service Representative Assistant
Farmers Insurance - Skipper Insurance Agency
02.2004 - Current
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services, and company information.
- Handled customer inquiries and suggestions courteously and professionally.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained staff on operating procedures and company services.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved accounting, service and delivery concerns.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Assistant
Farmers Insurance Agency - Maxwell Agency
03.2003 - 02.2004
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Managed 50+ incoming calls each day with utmost professionalism and knowledgeable service.
Education
No Degree - Insurance
Continuing Education State of Arizona
Arizona07.2017
High School Diploma -
Mcclintock High School
Tempe, AZ1994
Skills
- Problem Solving
- Complaint Handling
- Attention to Detail
- Organizational Skills
- Adaptability
- Payment Processing
- Critical Thinking
- Time Management
- Conflict Resolution
- Customer Retention
- Multitasking
- Paperwork Processing
- Spreadsheets
- Money Handling Abilities
- Staff Education and Training
- Recordkeeping Strengths
Timeline
Customer Service Representative Assistant
Farmers Insurance - Skipper Insurance Agency
02.2004 - Current
Customer Service Assistant
Farmers Insurance Agency - Maxwell Agency
03.2003 - 02.2004
No Degree - Insurance
Continuing Education State of Arizona
High School Diploma -
Mcclintock High School
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