- Fundraising Events
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- DIY and Home Improvement
- Kayaking
- Horseback Riding
- Gardening
Gretchen Mellecker
Center Point,IA
Summary
Proven Veterinary Assistant with a track record of enhancing client satisfaction at Alburnett Veterinary Service through expert client education and effective communication. Skilled in medical record-keeping and team building, demonstrated by advancing pet health and streamlining operations. Excelled in fast-paced environments, ensuring high standards of animal care and fostering strong client relationships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Veterinary Assistant
Alburnett Veterinary Service
11.2020 - Current
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
- Improved client relations through effective communication and education on pet health needs.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Assisted in examination and treatment of animals in veterinary clinic.
- Participated continuing education training seminars workshops conferences advance knowledge stay current industry trends best practices.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Pet Sitter
Self-employeed
12.2018 - Current
- Delivered exceptional customer service by responding promptly to inquiries, addressing concerns, and resolving issues quickly.
- Provided daily physical exercise, mental stimulation and socialization to keep pets healthy and ward off unwanted behavior.
- Developed strong relationships with clients, leading to repeat business and recommendations from satisfied customers.
- Conducted regular home visits to check on pets while owners were away, providing peace of mind through routine updates.
- Enhanced pet owners' peace of mind by providing daily updates and photos of their pets during their absence.
Kennel Technician
Ross Veterinary Clinic
07.2018 - 10.2020
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Reset procedure rooms between appointments and disinfected equipment.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Assisted in training new staff members on kennel procedures, ensuring high standards of animal care were consistently maintained.
Education
High School Diploma -
Linn-Mar High School
Marion, IA01-2016
Skills
- Client communication and client education
- Cleaning and sanitizing
- Animal safety and patient restraint
- Medication administration
- Medical record-keeping
- Surgical procedures and support
- Problem Identification
- Team building and decision-making
- Customer billing
- Written communication
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved inventory concerns which led to more accurate numbers.
- Achieved an in depth understanding of some operations through learning and effectively helping with additional task.
- Documented and resolved technical issues which led to smoother running operations.
Certification
- First Aid Certification.
- Several continuing education courses.
- CPR/AED Certification.
- Microsoft Office Specialist (MOS) - Microsoft.
- ServSafe Food Handler's Certification.
Interests
Timeline
Veterinary Assistant
Alburnett Veterinary Service
11.2020 - Current
Pet Sitter
Self-employeed
12.2018 - Current
Kennel Technician
Ross Veterinary Clinic
07.2018 - 10.2020
High School Diploma -
Linn-Mar High School
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