Gretchen Miller
Richmond,VA
Summary
Dynamic sales professional with a proven track record at Stanley Martin Homes, enhancing client relationships and exceeding KPIs through expert sales strategies and effective CRM implementation. Skilled in customer relations and market trend expertise, I've significantly contributed to sales growth and client satisfaction. Demonstrates exceptional communication and problem-solving abilities, ensuring a seamless homebuying experience.
Overview
4
4
years of professional experience
Work History
New Home Consultant
Stanley Martin Homes
01.2022 - Current
- Implement CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Streamline the home selection process for clients through thorough needs assessments and tailored recommendations.
- Serve as a liaison between clients, Neighborhood Sales Managers, facilitate seamless transactions.
- Responsible for providing an exceptional, digital sales experience for prospective homebuyers. Guiding prospects through the early phase of their homebuying journey.
- Work generated leads from various platforms (web, Realtor.com, Zillow, etc.), with the goal of qualifying the lead and get them to an in-person appointment.
- Meet and exceed KPI's daily. Within the last 30-days, I have made 1,184 calls and have booked 238 appointments, of which 170 were held. The percentage to sale is over 71%.
- Develop and deepen loyal client relationships.
- Assist in training new team members on company procedures, policies, and best practices within the role of New Home Consultant.
Assistant Neighborhood Sales Manager
Stanley Martin Homes
09.2021 - 12.2021
- Organized successful open houses, showcasing available properties and generating interest from prospective clients.
- Contributed to the development of new marketing materials by providing feedback on designs and content to ensure the alignment with company goals.
- Collaborated with construction teams to ensure timely completion of new homes while maintaining high-quality standards throughout the building process.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
Sales Assistant
Stanley Martin Homes
03.2021 - 09.2021
- Assisted customers with prompt and polite support in-person and via telephone, approximately 15-20 interactions a day.
- Assisted Neighborhood Sales Managers with all duties pertaining to sales.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Established rapport with customers using active listening and interpersonal skills.
Education
Bachelor of Science - Criminal Justice
Russell Sage College
Troy, NY12-2000
Skills
- Goal oriented
- Customer relations
- Social media proficiency
- Sales expertise
- Marketing
- Financial acumen
- Building processes
- Market trend expertise
- Critical thinking
- Client relationship building
- Appointment scheduling
- Conflict resolution techniques
- Complaint handling
- Customer retention strategies
- Strong interpersonal skills
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Homebuyer Focused Award in 2022 through effectively working with leads and clients to ensure they were finding a home they loved at a price they could afford.
Languages
Spanish
Limited Working
Timeline
New Home Consultant
Stanley Martin Homes
01.2022 - Current
Assistant Neighborhood Sales Manager
Stanley Martin Homes
09.2021 - 12.2021
Sales Assistant
Stanley Martin Homes
03.2021 - 09.2021
Bachelor of Science - Criminal Justice
Russell Sage College
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