Gretchen Naylon

• Greeted students/customers and helped with product questions, selections, and purchases.
• Helped customers complete purchases, locate items.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Listened to customer needs and desires to identify and recommend optimal products.
• Managed efficient cash register operations.
• Maintained clean sales floor and straightened and faced merchandise.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

• Responsible for delivering customized tours for affluent and high-profile Guests, providing expedited access to attractions, VIP viewing areas for shows and parades, and delivering both scripted and unscripted engaging storytelling moments.
• Provide private Guest transportation across Walt Disney World Resort property, in accordance with the Department of Transportation training and guidelines
• Maintain discretion and Guest confidentiality
• Maintained energy and enthusiasm in fast-paced environment.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Built personal relationships with guests to promote positive experiences.

Responsible for delivering friendly, anticipatory guest service personalized to meet each Guest's unique needs throughout their stay.

• Work closely with Guests, some VIP or celebrity, with high degree of respect for privacy.
• Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
• Make reservations along with handling any specific requests, which may include partnering with other property lines of business and VIP tours.
• Perform Guest check in/check out procedures, provide appropriate Guest recovery when needed.
• Assist Guests with itinerary planning and booking /modifying Genie + and Lightening Lane selections.
• Recommend, persuasively sell and drive revenue of ticket packages and spa services, matching needs of Guest with the benefits.
• Possess comprehensive knowledge of the Walt Disney World property in order to best assist Guests.
• Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Resolved problems, improved operations and provided exceptional service.

Responsible for Greeting all guests at Main Entrance. Provide excellent Guest Service in a fast paced environment.

• Ensure Guests are welcomed with a smile while adhering to all safety and security policies and procedures.
• Answer questions regarding ticket media, general park information and transportation questions.
• Assisted with troubleshooting for Guests with ticket issues.
• Maintained Guest flow and queue management at entrance and exit.

Responsible for delivering friendly, anticipatory guest service personalized to meet each Guest's unique needs throughout their stay.

• Proud Member of Disney's Riviera Resort Opening Team
• Make reservations, along with handling any special requests, which may include partnering with other property lines of business and VIP tours
• Handle cash, credit card transactions, traveler checks and discounts
• Recommend, persuasively sell and drive revenue of ticket packages, spa services and merchandise, matching needs of Guest with the benefits
• Perform Guest check in /check out procedures, provide appropriate recovery when needed
• Assist Guests with itinerary planning and booking/modifying Fast Pass selections
• Possess comprehensive knowledge of the Walt Disney World property in order to best assist Guests
• Work closely with guests, some VIP or celebrity, with high degree of respect for privacy
• Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills

• Provide exceptional Guest Service while customizing a ticket option that is right for each Guest based on their individual needs
• Provide an improved, more customized vacation experience for each and every Guest
• Operate a computerized ticketing system, offer Guests information about multiple ticket variations, cash handling, balancing a personal fund and well as handling various Guest situations
• Proactively selling to Guests while operating a complex, multi screen computer system

• Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
• Maintained original leases and renewals
• Oversaw monthly collections of over $15,000. in funds, maintaining high payment rates by building positive relationships with tenants
• Communicated effectively with residents and on-site associates
• Prepared specifications, solicited bids and approved subcontracts for building services
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
• Verified income, assets and expenses and completed file tracking sheet for each applicant
• Followed up on delinquent tenants and coordinated collection procedures
• Scheduled contractors for maintenance issues
• Managed community of 15 rental homes
• Ensured rental income by quickly filling vacancies

• Responsible for all aspects of temporary staffing for multiple high volume customers. (Eastman Kodak, Sentry Safe, Charter One Bank, and Johnson and Johnson)
• Maintained on site offices where temporary staffing levels were over 50 employees to assist with employee retention/recruiting initiatives, payroll issues, on site tours and orientations
• Developed and maintained strong working relationships with customers, employees and vendors
• Managed workers compensation and unemployment costs on a daily basis
• Expertise in building partnerships, retaining key Accounts and enhancing profit channels. Strong leader with proficiency influencing decision-makers and devising employee retention strategies. Collaborative and strategic team leader offering robust background in customer relationship management
• Serviced multiple strategic accounts on a regular basis to propose new products or services and maximize revenue