Gretchen Nyman
Beaumont,CA
Summary
Dedicated and passionate Support Services Supervisor with 16 years of extensive experience in public safety communications. Demonstrates proven leadership in managing teams, overseeing complex systems, and ensuring strict adherence to regulatory compliance. Committed to advancing both professional and personal growth through continuous education and career development. A self-motivated leader with exceptional organizational skills, adept at problem-solving, and maintaining focus on achieving team objectives.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Support Services Supervisor
City of Beaumont Police Department
03.2020 - Current
- Contributed to the implementation of two CAD/RMS systems, Mark43 and RIMS, and assisted in obtaining a new DOJ line
- Submits monthly NIBRS/CIBRS reports to the Department of Justice.
- Submits monthly Validation reports to the Department of Justice
- Completes DOJ Compliance, including on-site audits and managing LinX and N-DEx audits
- Oversaw compliance with CLETS Security for both police and city employees, as well as outside vendors
- Administered key systems, including RIMS, CLIPS, CAL-ID, LinX, Data Warehouse, Aladtec, and ECaTS to name a few.
- Co-coordinated the Peer Support Program, involving member interviews, training coordination, and staffing management
- Manage dispatcher schedules, participated in the hiring process, and conducted employee assessments and evaluations
- Serve as the primary PSAP contact for AT&T, Frontier, Intrado, Rapid Deploy, RIMS, PSEC (Radio System), and the District Attorney’s Office for electronic recordings
- Support daily operations of the Dispatch, Records, and Property and Evidence Departments.
- Evaluated employee performance regularly, providing constructive feedback and coaching as needed.
- Collaborated with cross-functional teams on projects aimed at enhancing overall client experience and satisfaction levels.
- Created an open feedback loop with both internal colleagues and external customers to continuously improve processes based on their input.
- Promoted a culture of continuous learning through regular workshops, seminars, and ongoing education opportunities.
Dispatch Lead
City of Beaumont Police Department
11.2018 - 03.2020
- Collaborated with CPE Vendor and CAL-OES to upgrade the Vesta CPE software suite and the Text to 911 system
- Contributed to the implementation of two CAD/RMS systems, Mark43 and RIMS, and assisted in obtaining a new DOJ line
- Assisted with DOJ Compliance, including on-site audits and managing LinX and N-DEx audits
- Oversaw compliance with CLETS Security for both police and city employees, as well as outside vendors
- Administered key systems, including RIMS, CLIPS, CAL-ID, LinX, Data Warehouse, Aladtec, and ECaTS
- Co-coordinated the Peer Support Program, involving member interviews, training coordination, and staffing management
- Managed dispatcher schedules, participated in the hiring process, and conducted employee assessments and evaluations
- Served as the primary PSAP contact for AT&T, Frontier, Intrado, Rapid Deploy, RIMS, PSEC (Radio System), and the District Attorney’s Office for electronic recordings
- Submitted monthly CIBRS/NIBRS reports to the DOJ
- Supported daily operations of the Dispatch, Records, and Property and Evidence Departments.
- Utilized advanced problem-solving skills to quickly resolve dispatch-related issues as they arose.
- Monitored employee performance regularly through assessments and feedback sessions leading to continuous improvement opportunities.
- Ensured compliance with industry regulations by staying up-to-date on changes in legislation or requirements.
Public Safety Dispatcher II
City of Beaumont Police Department
06.2008 - 11.2018
- Contributed to a safer community by consistently prioritizing and triaging incoming calls based on urgency.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Collaborated with other public safety agencies during joint operations, ensuring effective communication and resource allocation.
- Fielded 911 emergency and non-emergency calls and determined level of support that was needed for response.
- Served as a Communication Training Officer; Trained, mentored and evaluated new employees.
Education
No Degree - Sherman Block Supervisory Leadership
California State University Long Beach
Garden Grove, CA04.2024
No Degree - Basic Public Safety Dispatch
Riverside City University
Riverside, CA12.2008
High School Diploma -
March Mountain High School
Moreno Valley, CA06.2018
Skills
- Leadership & Teamwork
- Technical Proficiency
- Education & Development
- CAD/RMS
- PSEC (Radio System)
- Rapid SOS
- VESTA
- Motorola Command Central Aware
- CAL-ID
- Livescan
- Intrensic (Body-Worn Camera)
- LinX
- Data Warehouse
- Aladtec
- ECaTS
- Flock
- Intrado
- DOJ California Law Enforcement Telecommunications System: Nextest
- RISSNET
- CHOP
- SAFE-T
- BFS (Bureau of Forensic Services)
- DIMS (Digital Image Management System)
- My Cloud Court
- Property Room Auction
- Power FTO (Training Software)
- Court Notify
- 911 and Radio Recording Systems (Stancil/NICE)
- Lexis Nexis
- Microsoft Office Suite
- ServiceDesk (IT Ticketing System)
- Microsoft Teams
- Zoom Meetings
- Performance Evaluations
- Technical support expertise
- Staff Training and Development
- Coaching and Mentoring
- Workload Management
Websites
Communityinvolvementvolunteerexperience
- Co-Founder, Peer Support Team: Played a key role in establishing the department’s Peer Support Team, providing emotional and mental health support to colleagues.
- Awards Committee Member: Actively participate in the selection and recognition of department personnel through the awards program.
- Fourth of July Planning Committee: Contribute to the planning and organization of the city’s Fourth of July events.
- Citizens Academy Subject Matter Expert: Coordinate and present at the Citizens Academy, educating community members about dispatch, records, and property and evidence.
- 9-1-1 Education: Volunteered annually to teach elementary school children the proper use of the 9-1-1 system.
- Read Across America: Participated in “Read Across America,” reading to hundreds of school children.
- Event Coordination: Assisted in planning and organizing appreciation dinners for the Beaumont Police Department volunteer organization.
- 2018 Pass Area Dispatch Appreciation Dinner: Coordinated this event, with proceeds donated to a local non-profit, Heavenly Bound Gowns, which creates burial gowns for infants from donated wedding dresses.
Certification
- POST Public Safety Dispatcher Basic Certificate
- POST Records Supervisor Certificate
- POST Sherman Block Supervisory Leadership Institute (2024 Graduate)
- POST EDI
- Agency CLETS Coordinator (ACC)
- Dispatch Leadership and Ethics
- Courtroom Testimony
- Active Shooter Simulations
- Managing Property & Evidence in Law Enforcement
- Callers in Crisis: Suicidal Callers
- Domestic Violence: It’s Your Call
- POST 40-Hour Communications Training Officer Course
- Dispatcher Roles in Mass Casualty Incidents
- Dispatch Complacency-Critical Decision Making
- Suicide by Cop: Assessment and De-escalation
- NEXTEST/CJIS-CAL DOJ Training
- National Incident Based Reporting System (NIBRS)
- California Incident Based Reporting System (CIBRS)
- Agency CLETS Coordinator Training
- Peer Support Training (March 2020)
- POST Public Safety Dispatch Supervisor Course (March - April 2020)
- Reporting STOP Data for RIPA (AB 953)
- Public Records Act
- Records Supervisor Course
- Women in Law Enforcement
- California Public Records Act
Awardsrecognition
- 2018: Dispatcher of the Year
- 2018: Medal of Merit
- 2018: Chief’s Citation
- 2024: Graduate of The Sherman Block Supervisory Leadership Institute
Affiliations
- CAL NENA
Timeline
Support Services Supervisor
City of Beaumont Police Department
03.2020 - Current
Dispatch Lead
City of Beaumont Police Department
11.2018 - 03.2020
Public Safety Dispatcher II
City of Beaumont Police Department
06.2008 - 11.2018
No Degree - Sherman Block Supervisory Leadership
California State University Long Beach
No Degree - Basic Public Safety Dispatch
Riverside City University
High School Diploma -
March Mountain High School
- POST Public Safety Dispatcher Basic Certificate
- POST Records Supervisor Certificate
- POST Sherman Block Supervisory Leadership Institute (2024 Graduate)
- POST EDI
- Agency CLETS Coordinator (ACC)
- Dispatch Leadership and Ethics
- Courtroom Testimony
- Active Shooter Simulations
- Managing Property & Evidence in Law Enforcement
- Callers in Crisis: Suicidal Callers
- Domestic Violence: It’s Your Call
- POST 40-Hour Communications Training Officer Course
- Dispatcher Roles in Mass Casualty Incidents
- Dispatch Complacency-Critical Decision Making
- Suicide by Cop: Assessment and De-escalation
- NEXTEST/CJIS-CAL DOJ Training
- National Incident Based Reporting System (NIBRS)
- California Incident Based Reporting System (CIBRS)
- Agency CLETS Coordinator Training
- Peer Support Training (March 2020)
- POST Public Safety Dispatch Supervisor Course (March - April 2020)
- Reporting STOP Data for RIPA (AB 953)
- Public Records Act
- Records Supervisor Course
- Women in Law Enforcement
- California Public Records Act
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