Gretchen O'Dell
Bellevue,MI
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Pastor, Business Administration
Victory Life Church
03.2015 - Current
- Provided spiritual care through visitation, counseling, and prayer.
- Officiated special services such as weddings, funerals, baptisms, and communion services.
- Oversaw administration and management of church finances.
- Completed financial reports, providing insight into performance, operations and cash flow.
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
- Implemented updated accounting software to more accurately provide insight into finances of multi-campus, multi-entity organization.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Updated HR database with new employee information, changes in benefits, and other details.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Developed and implemented HR policies and procedures to promote clear and consistent approach to managing employees.
- Handled church correspondence, member database and building scheduling.
Treatment Coordinator
Gole Dental Group
08.2012 - 08.2015
- Laid out potential payment plans for patients.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Explained treatment choices to patients and helped determine best options.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
Treatment Coordinator
Great Lakes Plastic & Hand Surgery
01.2010 - 08.2012
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Communicated surgery requirements to nursing teams for smooth operation delivery.
- Prepped operating rooms and booked necessary equipment and supplies.
Education
Bachelor of Science - Ministry Leadership, Non-Profit Management
Cornerstone University
Grand Rapids, MI12.2017
Associate of Arts - General Studies
Lansing Community College
Lansing, MI12.1999
Skills
- Pastoral Counseling
- Public Speaking
- Operations Management
- Volunteer Management
Timeline
Pastor, Business Administration
Victory Life Church
03.2015 - Current
Treatment Coordinator
Gole Dental Group
08.2012 - 08.2015
Treatment Coordinator
Great Lakes Plastic & Hand Surgery
01.2010 - 08.2012
Bachelor of Science - Ministry Leadership, Non-Profit Management
Cornerstone University
Associate of Arts - General Studies
Lansing Community College
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