Gretchen Olive

Sorted, graded, weighed and inspected products and actively monitored production line completing items per hour.

• Kept work areas clean, neat and organized to promote safety, productivity and team success.
• Maintained excellent attendance record, consistently arriving to work on time.
• Followed instructions and processes to maintain food and beverage integrity.
• Supported current production needs by moving items between equipment, conveyors and staging areas.
• Examined incoming materials and compared to documentation for accuracy and quality.
• Maintained neat, clean and safe workspace to avoid hazards and increase safety by
• Sealed, packed, labeled and affixed postage on packages per timeframe to prepare materials for shipping, utilizing postage meters and tools.
• Followed safety procedures and guidelines to maintain safe working environments.
• Prepared reports and technical documentation of day-to-day production processes.
• Weighed and measured items to prevent waste and meet quality standards.
• Inspected products and machines to maintain quality and efficiency.

Elevated customer loyalty by using strong Customer service skills abilities to resolve customer problems.
Sanitized and cleaned equipment and wiped down counters and tables to prevent spread of germs.

• Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
• Recommended products based on solid understanding of individual customer needs and preferences.
• Controlled line and crowd with quick, efficient service.
• Maintained regular and consistent attendance and punctuality.
• Engendered customer loyalty by remembering personal preferences and allergy information.
• Made and served café beverages per day with speed, quality and consistency.

Answered constant flow of customer calls with up to Number of calls in queue per minute.

• Evaluated account and service histories to identify trends, using data to mitigate future issues.
• Recommended to customers, thoroughly explaining details.
• Regularly exceeded daily sales and product add-on quotas.
• Educated customers on promotions to enhance sales.
• Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
• Suggested new procedure to persuade cancelling customers to stay with company, resulting in decrease in cancellations.
• Responded to customer requests for products, services and company information.
• Responded to customer requests for products, services, and company information.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Responded proactively and positively to rapid change.
• Provided primary customer support to internal and external customers.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Answered constant flow of customer calls with minimal wait times.
• Investigated and resolved accounting, service and delivery concerns.