Gretchen Orriols Montero
Milwaukee,WI
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Key Holder Supervisor
Advance Auto Parts
10.2021 - 03.2024
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Received and counted money.
- Accepted and processed customer returns.
- Completed store opening and closing procedures.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Opened inventory boxes and restocked shelves.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Counted out safe starting shift and at the end of the shift. Counted cash drawers and balanced totals.
- Maintained a clean, organized store environment that was conducive to an enjoyable shopping experience for customers.
- Assisted with hiring decisions by conducting interviews and providing input on candidate selection for the Key Holder role.
- Excellent communication skills, both verbal and written.
- Resolved problems, improved operations and provided exceptional service.
- Proven ability to learn quickly and adapt to new situations.
Doctor's Assistant
Viva Advanced Healthcare
08.2018 - 09.2021
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Printed prescription requests and queries in compliance with practice protocol.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Completed patient referrals to other medical specialists.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Processed medical insurance claims and payments.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Organized paperwork such as charts and reports for office and patient needs.
- Obtained payments from patients and scanned identification and insurance cards.
Chiropractor Technician
Layton Ave Injury Center
03.2017 - 07.2018
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
- Taught patients about medications, procedures, and care plan instructions.
- Measured patient pulse oximetry.
Skills
- Bank Deposits
- Cycle Counts and Audits
- Customer Service
- Orientation and training
- Problem-solving aptitude
- Staff Coaching and Training
- Basic Mathematics
- Teamwork and Collaboration
- Multitasking Abilities
- Customer Service Management
- Workplace Safety
- Attention to Detail
- Cash Handling Accuracy
- Handling Complaints
- Flexible Work Schedule
- Decision-Making
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Key Holder Supervisor
Advance Auto Parts
10.2021 - 03.2024
Doctor's Assistant
Viva Advanced Healthcare
08.2018 - 09.2021
Chiropractor Technician
Layton Ave Injury Center
03.2017 - 07.2018
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