Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Gretchen Redner

Edmeston,NY

Summary

I am a proud mom of two amazing boys. One who has gone on to become an Otsego County sheriff, and the other who is 16 years old and has learned to manage being a Type 1 diabetic, is already in his fifth year of varsity-level sports since 7th grade! I have raised my children to aim high, and to not let obstacles stand in their way.

I have gone from working my first job at an insurance company, to running my family's bottled water company for 13 years, to owning my own grocery store, managing the Edmeston Central School Transportation Department, and now currently serving as an ADA Claims Manager for MetLife.

I am one who is always striving to bring out the best in myself and my abilities. I give 110% in everything I do, and I pride myself on a job well done.

Customer service has always been the main factor in every job I have held, and I aim to strive high at doing the job completely and as accurately as possible from the beginning to the end of each task.

Overview

26
26
years of professional experience
1
1
Certification

Work History

ADA Case Manager

MetLife
Marcy, New York
07.2025 - Current
  • Compiled reports on cases and submitted them to supervisors as required.
  • Maintained accurate case records and documentation according to agency guidelines.
  • Developed individualized care plans with input from clients and their families.
  • Collaborated with healthcare providers, lawyers, employers and other stakeholders involved in a client's case.
  • Reviewed treatment plans against individual goals and healthcare standards.
  • Adhered to ethical principles and standards to protect clients' confidential information.
  • Assisted individuals with eligibility for available benefits.

STD/AMS Call Center

MetLife
Marcy, New York
04.2024 - 07.2025
  • Managed disability claims for key clients, ensuring timely processing and resolution.
    Initiated and oversaw new claims, enhancing customer satisfaction through efficient service.
    Delivered expert support for benefit inquiries while maintaining high service standards.
    Handled high-volume call center operations, demonstrating multitasking and problem-solving capabilities.
    Analyzed feedback and case trends to improve workflows and reduce delays.
    Coordinated with teams to refine benefits procedures, aligning reviews and updates to build client trust.
    Examined claim records to preempt delays, instituting proactive measures for smoother operations.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Resolved customer complaints promptly and efficiently.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed positive relationships with customers through friendly interactions.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

19A DOT Examiner

Edmeston Central School
Edmeston, NY
06.2021 - Current
  • I am New York State Certified 19A Examiner. This means I can test all school bus drivers for the items they need to stay current with their licensing such as Behind the Wheel Exams, Defensive Driving Test, etc..

Transportation Coordinator

Edmeston Central School
Edmeston, NY
09.2016 - 04.2024
  • Ensured safety of passengers by adhering to all applicable traffic laws and regulations.
  • Maintained daily logs of vehicle inspections, trips, hours worked and other pertinent information.
  • Inspected vehicles prior to each shift for mechanical defects or malfunctions.
  • Provided courteous customer service while answering questions regarding routes and schedules.
  • Performed minor repairs on buses when necessary such as changing tires or jump-starting engines.
  • Monitored traffic conditions along assigned routes in order to plan alternate routes if necessary.
  • Performed pre-trip inspection and mechanical checks before scheduled run.
  • Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
  • Learned and followed school transportation procedures.
  • Transported passengers on predetermined routes while obeying traffic regulations.
  • Used navigation equipment and two-way radio while remaining focused on safety.
  • Facilitated smooth passenger loading and unloading at designated route stops.
  • Drove specified routes in compliance with traffic regulations and time schedules.
  • Maintained vehicle safety by monitoring, instructing and correcting passengers.
  • Inspected vehicles and checked gas, oil and water levels prior to departure.
  • Handled passenger emergencies or disruptions.
  • Reported delays or accidents.
  • Planned and implemented bus routes for drivers to follow.
  • Monitored bus drivers' performance and provided feedback on areas of improvement.
  • Conducted daily pre-trip inspections of buses and reported any necessary repairs or maintenance issues.
  • Communicated with school administrators, parents, students, and other staff regarding transportation schedules and needs.
  • Managed the scheduling of drivers and monitored their attendance records.
  • Ensured compliance with safety regulations by conducting regular training sessions for drivers.
  • Maintained accurate records of mileage logs and fuel consumption for each vehicle.
  • Supervised the loading and unloading process at designated stops to ensure safe operations.
  • Coordinated with vendors regarding repair services needed for buses or other related equipment.
  • Adhered to established policies concerning employee relations issues such as discipline or grievances.
  • Reviewed invoices from vendors for accuracy before submitting payment requests.
  • Created an environment that encouraged cooperation between employees while maintaining high standards of professionalism.
  • Prepared daily work and run schedules.
  • Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.

Substitue Teacher

Edmeston Central School
Edmeston, New York
12.2015 - 09.2016
  • Monitored classrooms, ensuring that all students were safe and adhering to school rules.
  • Instructed small groups or individual students who need extra help or attention.
  • Collaborated with other staff members to ensure a positive learning environment for students.
  • Developed creative activities to engage students in learning opportunities.
  • Organized educational games or projects that reinforce concepts taught in class.
  • Supervised lunchroom duties, playground activities, field trips and after-school programs.
  • Assisted with classroom instruction, following lesson plans and providing additional support to students.

Redner's Market & Deli

Self-Employed
New Berlin, NY
02.2012 - 12.2015
  • Determined pricing for products or services based on costs and competition.
  • Interviewed, trained and supervised employees.
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Delegated work to staff, setting priorities and goals.

Plant Manager

Aqua Valley Springs
Edmeston, NY
06.1999 - 02.2012
  • Coordinated maintenance strategy for equipment, including predictive and preventive measures.
  • Gave direction and leadership to all levels of employees and managers.
  • Supported departments in successfully utilizing available labor, materials and equipment resources for production.
  • Managed manufacturing operations for Spring Water production.
  • Reviewed quality control reports monitoring various aspects.
  • Produced daily operations report forecasting staffing needs and production volume to support cost-reduction and service improvement initiatives.
  • Kept permits current and accurate for legally-sound operations.

Education

Associate of Applied Science - Business Technology

Mohawk Valley Community College
Utica
06.1996

High School Diploma -

Edmeston Central School
Edmeston, NY
06.1994

Skills

  • Centralized Transportation Initiatives
  • Fleet Management
  • Logistics
  • Workflow Coordination
  • Regulatory Compliance
  • Budget Development
  • Emergency Response
  • Staff Training
  • Project Planning
  • Public Speaking
  • Leadership
  • MS Office
  • Customer Service
  • Business Administration
  • Financial Management
  • Staff Management
  • Employee Development
  • Strategic Decision-Making
  • Staff Hiring
  • Customer Relations
  • Attention to Detail
  • Verbal and Written Communication

Certification

  • New York State 19A Certified
  • New York State Class B License with a Passenger and Air Brake Endorsements

References

References available upon request.

Timeline

ADA Case Manager

MetLife
07.2025 - Current

STD/AMS Call Center

MetLife
04.2024 - 07.2025

19A DOT Examiner

Edmeston Central School
06.2021 - Current

Transportation Coordinator

Edmeston Central School
09.2016 - 04.2024

Substitue Teacher

Edmeston Central School
12.2015 - 09.2016

Redner's Market & Deli

Self-Employed
02.2012 - 12.2015

Plant Manager

Aqua Valley Springs
06.1999 - 02.2012

Associate of Applied Science - Business Technology

Mohawk Valley Community College

High School Diploma -

Edmeston Central School

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