Gretchen Schamberger
General Manager
Tallahassee,FL
Summary
Industrious and enthusiastic Manager proven to consistently meet productivity goals and business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving customer issues to maximize satisfaction and meet targeted service level.
Overview
9
9
years of professional experience
Work History
Manager
Hardee’s
Tallahassee, FL
07.2022 - Current
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Deli/Bakery Associate
Walmart
Tallahassee, FL
10.2021 - 07.2022
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
General Manager
Dunkin' Donuts
Tallahassee, FL
06.2018 - 09.2021
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
General Manager
Dunkin' Donuts
Martinsburg, WV
02.2013 - 05.2018
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Education
Graduate - Academic
Jefferson High School
Shenandoah Junction, WV05.1980
Skills
- Managing Reception
- Managing Terminations
- Managing Laborers
- Food and Beverage Management
- Staff Management
- Employee Coaching and Motivation
- Scheduling and Coordinating
- Managing Operations and Efficiency
- Managing Employee Relations
- Managing Cash Register
- Issue and Conflict Resolution
- Performance Tracking and Evaluations
- Shrinkage Prevention
- Fiscal Management
- Reconciling Cash Drawers
- Overseeing Employees
- Job Assignments
- Reducing Waste
Timeline
Manager
Hardee’s
07.2022 - Current
Deli/Bakery Associate
Walmart
10.2021 - 07.2022
General Manager
Dunkin' Donuts
06.2018 - 09.2021
General Manager
Dunkin' Donuts
02.2013 - 05.2018
Graduate - Academic
Jefferson High School
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