Gretchen "Sami" Skipwith-Pickard
Clayton,United States
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
Work History
Administrative Assistant to CEO
Johnston County Association Of Realtor
08.2023 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Updated weekly newsletter that goes out to all members of the association to keep them current on upcoming trainings, events and news that's happening within the industry.
- Set up/break down for all events.
- Run online store, make sure that inventory is correct and orders are processed in a timely manner.
- Post all training and events onto website.
Front Desk Coordinator (Medical Receptionist)
Tannan Plastic Surgery
04.2022 - 06.2023
- Adhere to strict HIPAA guidelines to protect patient privacy.
- Coordinate patient scheduling, check-in, check-out and payments for billing.
- Manage multi-line phone system and pleasantly greeted patients.
- Help patients complete necessary medical forms and documentation.
- Maintain current and accurate medical records for patients.
- Verify and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Manage master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Prepare and release correspondence for use by local agencies.
- Utilize various electronic data processing (DEPP) systems to input data.
- Review medical information
- Maintains professional client relationships
- Convert paper charts into digital files and uploaded to EMR system.
- Organize paperwork such as charts and reports for office and patient needs.
- Enhance office productivity by handling high volume of callers per day.
- Attended a comprehensive training program to learn medical terminology
- Participates in meetings, assists with training, and works independently.
- Respond to 20-30 inquiries daily via phone and email from potential new patients seeking information about our practice or to schedule consultation with Doctor or RN.
- Ask screening questions to insure that our practice is best fit for potential new patient.
- Developed and maintain courteous and effective working relationships.
- Open and close office when needed.
- Work remotely when needed.
- Performs other related duties as assigned
Administrative Assistant (Mental Health)
The Ringer Center Inc.
11.2014 - 10.2019
- Served as primary point of contact for 40+ calls per day addressing inquires and resolving concerns, while maintaining strict confidentiality of all clients/patients personal information.
- Executed record filing system to improve document organization and management.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Maintained current and accurate medical records for patients.
- Conducts interviews in person or by phone with representative and advocates.
- Organized paperwork such as charts and reports for office and patient needs.
- Located, checked in and pulled medical records for patient appointments and incomplete charts.
- Explains benefit programs, entitlement criteria, analyze material, identifies issues, and gathers relevant evidence.
- Generated reports and typed letters in Word.
- Demonstrates excellent oral and written communication with internal and external team members, staff, representatives, and advocates,
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Demonstrates excellent judgement, troubleshooting, problem solving, analysis and discretion.
- Provided educational documents and pamphlets to patients.
- Provided direct assistance to Clinical Director, Nurse Practitioner/Psychiatrist, Counselors and Office Manager to make sure that office/schedules runs smoothly.
- Maintained professional client relationships.
- Analyzed medical and benefit documentation to determine if patient qualify for prior authorizations under Dr. supervision.
- Communicated with patients regarding payments on outstanding accounts.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Established relationships with Medicare, Medicaid and private insurance providers to resolve billing issues effectively.
- Processed medical record request daily.
- Printed and accurately posted insurance payment from EOBs (Explanation of Benefits) to patient's accounts.
- Provided Clinical Director with all appropriate documents needed to process DWIs, DOTs and S.A. assessments.
- Prepared all UDS (Urine Drug Screens) and Genetic Test for transport and print/document results when returned from Labs
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Advocated for patients through conversations with insurance representatives.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Audited customer files to verify medical necessity and satisfaction of coverage criteria.
- Arranged rapid office equipment repairs.
- Researched medical and legal issues to support ongoing cases regarding DWI's/DOT's and preauthorizations for mental health counseling/medications.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Performed other related duties as assigned.
- Open/Close office when needed.
Receptionist
Gate City Animal Hospital
01.2014 - 09.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed over 50 customer calls per day to resolve customer issues and schedule appointments.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Made follow up calls to check on animals after sick appointments or surgeries.
- Collected payments and past due balances.
- Called in or processed online prescription refills when asked by treatment team.
- Ran end of day reports to make sure that all money was accounted for and correct.
- Provided assistance to kennel staff when needed.
Customer Service Supervisor
Guilford County Animal Shelter
03.2008 - 05.2013
- Directly supervised 2-4 employees
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Coached employees through day-to-day work and complex problems.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Verified proof of ownership, signed off on what animals were placed up for adoption or transferred to rescue groups.
- Witnessed/signed off on money.
- Approved/denied adoptions.
- Administered vaccinations, treatments and microchips to animals.
- Filled prescriptions.
- Provided excellent customer service.
- Processed adoptions and redemptions, while making sure all documentation were checked and accounted for.
- Drove company vehicles to bank/post office, home visits and adoption fairs.
- Counted registers each night to make sure that all money was accounted for.
- Weekly inventory to make sure that all animals were in proper kennels and were labeled correctly.
Education
Bachelor of Arts - Criminal Justice
University of North Carolina At Pembroke
Pembroke, NC12.2006
Skills
- Microsoft Office, PatientNow, Cornerstone, Avimark, Google Docs
- Verbal and Written Communication
- Document and File Management
- Strong Organizational Skills Meticulous Attention to Detail
- Data Entry
- Problem Solving Multitasking and Time Management
- Customer Relations
- Administrative Support
- Eligibility Requirements
- Outpatient Treatment
- Correspondence Preparation
- Client Service
Timeline
Administrative Assistant to CEO
Johnston County Association Of Realtor
08.2023 - Current
Front Desk Coordinator (Medical Receptionist)
Tannan Plastic Surgery
04.2022 - 06.2023
Administrative Assistant (Mental Health)
The Ringer Center Inc.
11.2014 - 10.2019
Receptionist
Gate City Animal Hospital
01.2014 - 09.2019
Customer Service Supervisor
Guilford County Animal Shelter
03.2008 - 05.2013
Bachelor of Arts - Criminal Justice
University of North Carolina At Pembroke
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