Gretchen "Sami" Skipwith-Pickard
Clayton,United States
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
Work History
Administrative Assistant to CEO
Johnston County Association Of Realtor
Smithfield, NC
08.2023 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Updated weekly newsletter that goes out to all members of the association to keep them current on upcoming trainings, events and news that's happening within the industry.
- Set up/break down for all events.
- Run online store, make sure that inventory is correct and orders are processed in a timely manner.
- Post all training and events onto website.
Front Desk Coordinator (Medical Receptionist)
Tannan Plastic Surgery
Raleigh, NC
04.2022 - 06.2023
- Adhere to strict HIPAA guidelines to protect patient privacy.
- Coordinate patient scheduling, check-in, check-out and payments for billing.
- Manage multi-line phone system and pleasantly greeted patients.
- Help patients complete necessary medical forms and documentation.
- Maintain current and accurate medical records for patients.
- Verify and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Manage master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Prepare and release correspondence for use by local agencies.
- Utilize various electronic data processing (DEPP) systems to input data.
- Review medical information
- Maintains professional client relationships
- Convert paper charts into digital files and uploaded to EMR system.
- Organize paperwork such as charts and reports for office and patient needs.
- Enhance office productivity by handling high volume of callers per day.
- Attended a comprehensive training program to learn medical terminology
- Participates in meetings, assists with training, and works independently.
- Respond to 20-30 inquiries daily via phone and email from potential new patients seeking information about our practice or to schedule consultation with Doctor or RN.
- Ask screening questions to insure that our practice is best fit for potential new patient.
- Developed and maintain courteous and effective working relationships.
- Open and close office when needed.
- Work remotely when needed.
- Performs other related duties as assigned
Administrative Assistant (Mental Health)
The Ringer Center Inc.
Greensboro, NC
11.2014 - 10.2019
- Served as primary point of contact for 40+ calls per day addressing inquires and resolving concerns, while maintaining strict confidentiality of all clients/patients personal information.
- Executed record filing system to improve document organization and management.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Maintained current and accurate medical records for patients.
- Conducts interviews in person or by phone with representative and advocates.
- Organized paperwork such as charts and reports for office and patient needs.
- Located, checked in and pulled medical records for patient appointments and incomplete charts.
- Explains benefit programs, entitlement criteria, analyze material, identifies issues, and gathers relevant evidence.
- Generated reports and typed letters in Word.
- Demonstrates excellent oral and written communication with internal and external team members, staff, representatives, and advocates,
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Demonstrates excellent judgement, troubleshooting, problem solving, analysis and discretion.
- Provided educational documents and pamphlets to patients.
- Provided direct assistance to Clinical Director, Nurse Practitioner/Psychiatrist, Counselors and Office Manager to make sure that office/schedules runs smoothly.
- Maintained professional client relationships.
- Analyzed medical and benefit documentation to determine if patient qualify for prior authorizations under Dr. supervision.
- Communicated with patients regarding payments on outstanding accounts.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Established relationships with Medicare, Medicaid and private insurance providers to resolve billing issues effectively.
- Processed medical record request daily.
- Printed and accurately posted insurance payment from EOBs (Explanation of Benefits) to patient's accounts.
- Provided Clinical Director with all appropriate documents needed to process DWIs, DOTs and S.A. assessments.
- Prepared all UDS (Urine Drug Screens) and Genetic Test for transport and print/document results when returned from Labs
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Advocated for patients through conversations with insurance representatives.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Audited customer files to verify medical necessity and satisfaction of coverage criteria.
- Arranged rapid office equipment repairs.
- Researched medical and legal issues to support ongoing cases regarding DWI's/DOT's and preauthorizations for mental health counseling/medications.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Performed other related duties as assigned.
- Open/Close office when needed.
Receptionist
Gate City Animal Hospital
Greensboro, NC
01.2014 - 09.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed over 50 customer calls per day to resolve customer issues and schedule appointments.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Made follow up calls to check on animals after sick appointments or surgeries.
- Collected payments and past due balances.
- Called in or processed online prescription refills when asked by treatment team.
- Ran end of day reports to make sure that all money was accounted for and correct.
- Provided assistance to kennel staff when needed.
Customer Service Supervisor
Guilford County Animal Shelter
Greensboro, NC
03.2008 - 05.2013
- Directly supervised 2-4 employees
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Coached employees through day-to-day work and complex problems.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Verified proof of ownership, signed off on what animals were placed up for adoption or transferred to rescue groups.
- Witnessed/signed off on money.
- Approved/denied adoptions.
- Administered vaccinations, treatments and microchips to animals.
- Filled prescriptions.
- Provided excellent customer service.
- Processed adoptions and redemptions, while making sure all documentation were checked and accounted for.
- Drove company vehicles to bank/post office, home visits and adoption fairs.
- Counted registers each night to make sure that all money was accounted for.
- Weekly inventory to make sure that all animals were in proper kennels and were labeled correctly.
Education
Bachelor of Arts - Criminal Justice
University of North Carolina At Pembroke
Pembroke, NC12.2006
Skills
- Microsoft Office, PatientNow, Cornerstone, Avimark, Google Docs
- Verbal and Written Communication
- Document and File Management
- Strong Organizational Skills Meticulous Attention to Detail
- Data Entry
- Problem Solving Multitasking and Time Management
- Customer Relations
- Administrative Support
- Eligibility Requirements
- Outpatient Treatment
- Correspondence Preparation
- Client Service
Timeline
Administrative Assistant to CEO
Johnston County Association Of Realtor
08.2023 - Current
Front Desk Coordinator (Medical Receptionist)
Tannan Plastic Surgery
04.2022 - 06.2023
Administrative Assistant (Mental Health)
The Ringer Center Inc.
11.2014 - 10.2019
Receptionist
Gate City Animal Hospital
01.2014 - 09.2019
Customer Service Supervisor
Guilford County Animal Shelter
03.2008 - 05.2013
Bachelor of Arts - Criminal Justice
University of North Carolina At Pembroke