Gretchen Sturgill
Provo,UT
Summary
Hardworking Custodian equipped with expert knowledge of cleaning equipment, products and techniques. Focuses on completing tasks quickly and with high quality standards in mind. Maintains sanitation levels in and around company facilities as set forth by company standards. High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Personable professional enjoys engaging with customers. Knowledgeable about different types of brews and concoctions. Consistently delivers exemplary customer service. Remains calm and composed in busy work settings.
Overview
2
2
years of professional experience
Work History
BYU Facilities
Provo Missionary Training Center
Provo, UT
09.2024 - Current
- Set up and removed furniture, equipment and supplies required for meetings and special events.
- Assisted with setting up for events such as meetings or conferences by arranging chairs and tables.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Swept, mopped and vacuumed floors; dusted furniture; emptied wastebaskets and recycling bins.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Serviced, cleaned and restocked restrooms.
Barista
Meyers Market
Warrensburg, MO
05.2024 - 08.2024
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Created signs and displays to advertise store products or events.
- Input orders into point of sale system and handled customer payments.
- Memorized official and off-menu coffee and tea preparations.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
Hostess
Old Town South
Knob Noster, MO
03.2023 - 08.2023
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Verified reservations and wait times with customers.
- Helped service staff handle demand by distributing food and beverages.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Demonstrated strong interpersonal skills when interacting with customers.
Education
High School Diploma -
Brigham Young University
Provo, UTSkills
- Building systems integration
- Space planning expertise
- Emergency preparedness
- Space utilization analysis
- Move management
- Energy management
- Espresso machine operation
- Opening and closing duties
- Safe food handling practices
- Excellent memory
- Food preparation
- New hire training
- Quality control
- Product displays
- Point of sale operation
- Front counter maintenance
- Speedy and efficient
- Verbal and written communication
Timeline
BYU Facilities
Provo Missionary Training Center
09.2024 - Current
Barista
Meyers Market
05.2024 - 08.2024
Hostess
Old Town South
03.2023 - 08.2023
High School Diploma -
Brigham Young University
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