Summary
Overview
Work History
Education
Skills
Timeline
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Gretchen Tagra

Saint Charles,MO

Summary

With a proven track record at Boyd Gaming, I excel in game management and delivering exceptional customer service. My expertise spans gaming commission compliance and efficient warehouse operations, showcasing strong mathematical skills and a high stress tolerance. Achievements include enhancing game floor efficiency and maintaining strict compliance, underscoring my ability to solve complex problems and lead with confidence. Physically fit General Laborer effective at completing projects and tasks on schedule. Consistently follows through with all orders and instructions. Works well in team setting to complete all job related duties, maintain safe working conditions and adhere to OSHA regulations. Organized professional with background in document management, known for high productivity and efficiency in task completion. Skilled in data entry, record keeping, and file system organization. Excel at time management, problem-solving, and communication, ensuring seamless office operations.

Overview

15
15
years of professional experience

Work History

Table Games Dealer

Boyd Gaming
Saint Charles, MO
05.2022 - Current
  • Provided friendly customer service to guests at the casino table games area.
  • Dealt table games such as Blackjack, Baccarat, and Roulette professionally and accurately.
  • Fostered an entertaining environment by engaging guests in conversation.
  • Adhered to established policies and procedures while dealing at tables.
  • Maintained knowledge of game rules and regulations to ensure compliance with gaming laws.
  • Cashed in chips for players who wished to leave the table game area.
  • Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
  • Assisted new players with understanding game rules and procedures.
  • Answered questions from patrons regarding house rules or gaming regulations.
  • Communicated effectively with other members of the table games staff team.
  • Promoted special events within the casino's table games area.

Warehouse Associate

Cardinals Health
Saint Charles, MO
08.2021 - 03.2022
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.
  • Sorted items according to size, type, color, style. before storing them in their respective bins or shelves.
  • Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
  • Used pallet jacks to move items to and from warehouse locations.
  • Maintained accurate records of deliveries made during shift using computerized tracking systems.
  • Counted number of boxes or units in loading docks to confirm proper completion of work orders.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Received and processed incoming orders, verifying accuracy of items, quantities, and pricing.
  • Inspected products for any damages prior to stocking shelves.
  • Assisted co-workers with lifting heavy objects when needed.
  • Used scanners to track parcel information, condition or receipt.
  • Organized warehouse space for efficient storage of goods.
  • Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
  • Placed bins, carts and containers in convenient locations to assist with loading efficiency.
  • Collaborated with supervisors and managers regarding daily tasks that need attention.
  • Unpacked boxes and checked contents against invoices or other documents.
  • Packed boxes and stock using organizational guidelines.

Warehouse Associate

Amazon
Saint Peters, Missouri
10.2020 - 04.2021
  • Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
  • Assisted in packaging and labeling of products for shipment.
  • Protected items by wrapping in cling film, padded moving blankets and tape.
  • Staged and sorted multiple types of products for loading.
  • Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
  • Processed requests and supply orders and pulled materials to successfully prepare orders.
  • Packed boxes and stock using organizational guidelines.
  • Used scanners to track parcel information, condition or receipt.
  • Placed bins, carts and containers in convenient locations to assist with loading efficiency.
  • Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.

Table Games Supervisor/Dealer

Boyd Gaming
Saint Charles, MO
04.2014 - 12.2019
  • Assigned duties to dealers based on their experience level and skill set.
  • Enforced house rules regarding table limits, minimum bets and payouts.
  • Observed tables closely to spot errors and irregularities.
  • Observed gamblers' behavior for signs of cheating and notified security staff.
  • Moderated floor disputes to protect business assets and resolve customer service issues.
  • Performed daily inspections of gaming equipment to ensure it is functioning properly.
  • Evaluated workers' performance to write performance reviews.
  • Converted currency into requested combinations of bills and coins for patrons.
  • Resolved guest issues quickly while maintaining high level of customer satisfaction.
  • Ensured proper table game operations by supervising dealers, observing the play of games, and monitoring gaming activities.
  • Answered patron questions about gaming machine functionality and explained how to properly use devices.
  • Observed gamblers to identify marking, switching and counting cards.
  • Maintained a friendly atmosphere on the casino floor by engaging with customers positively.
  • Assisted in resolving disputes or conflicts between players or dealers in a professional manner.
  • Monitored payment of hand-delivered jackpots to verify promptness.
  • Notified security department of identified or suspected illegal play activities and player behaviors.
  • Provided exceptional customer service to guests playing table games.

File Clerk

Adecco Employment Services
O'Fallon, MO
08.2013 - 04.2014
  • Sorted or classified information according to content, purpose or user criteria.
  • Modified or improved filing systems or implemented new filing systems.
  • Audited existing files to ensure accuracy of information on a regular basis.
  • Maintained records of filing activities, including document tracking and storage locations.
  • Updated and revised file categorization and storage protocols as needed.
  • Consolidated outdated files to inactive storage, following guidelines and legal requirements.
  • Prepared labels for new files and folders as needed.
  • Scanned, indexed, and archived documents, ensuring compliance with company policies.
  • Input data into computer systems to support document and information retrieval.
  • Assigned and recorded or stamped identification numbers or codes to index materials for filing.
  • Located missing records by searching files or contacting individuals assigned to records.
  • Classified information into chronological, alphabetical, or numerical order.
  • Provided administrative support as needed, including data entry and document preparation.

Cashier/Host

Harrah's Casino
Maryland Heights, MO
11.2009 - 02.2014
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Answered customer questions and provided store information.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Processed sales transactions to prevent long customer wait times.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Counted and balanced cashier drawers.
  • Scanned items and checked pricing on cash register for accuracy.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Welcomed customers, offering assistance to help find store items.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Worked closely with front-end staff to assist customers.
  • Greeted customers promptly and responded to questions.

Education

High School Diploma -

Gishs
Philippines
04-2008

Skills

  • Game management
  • Payoff control
  • Gaming commission compliance
  • Strong mathematical skills
  • Table management
  • Gaming equipment maintenance
  • Excellent customer service
  • Money handling expertise
  • Quick decision making
  • Stress tolerance
  • Attention to detail
  • Excellent communication
  • Filing management
  • Strong problem solving
  • File/records maintenance
  • Shipment unpacking
  • Order preparation
  • Labeling and sorting
  • Complex Problem-solving
  • Inventory control
  • Verbal and written communication
  • Order fulfillment
  • Health and safety regulations
  • Warehouse operations
  • Sorting and labeling

Timeline

Table Games Dealer

Boyd Gaming
05.2022 - Current

Warehouse Associate

Cardinals Health
08.2021 - 03.2022

Warehouse Associate

Amazon
10.2020 - 04.2021

Table Games Supervisor/Dealer

Boyd Gaming
04.2014 - 12.2019

File Clerk

Adecco Employment Services
08.2013 - 04.2014

Cashier/Host

Harrah's Casino
11.2009 - 02.2014

High School Diploma -

Gishs
Gretchen Tagra