Gretchen Underwood
Kalamazoo,MI
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Registered Nurse
Bronson Methodist Hospital
Kalmaazoo, MI
03.2023 - Current
- Monitored project progress against agreed upon milestones.
- Analyzed data to identify areas of improvement for processes and procedures.
- Coordinated resources across multiple departments in order to ensure successful completion of projects.
- Acted as liaison between team members, vendors, customers and other stakeholders.
- Facilitated resolution of conflicts among team members or between teams when necessary.
- Implemented strategies to improve efficiency in planning processes while maintaining quality standards.
Registered Nurse
Ascension Borgess Hospital
Kalamazoo, MI
01.2005 - 03.2023
- Analyzed performance of embedded systems against specifications and optimized accordingly.
- Participated in regular meetings with senior management concerning strategic planning initiatives aimed at enhancing overall customer experience.
- Assisted with capacity planning by analyzing current trends in resource utilization.
- Developed and implemented strategies to improve operational efficiency.
- Developed strategies to improve efficiency in finance operations.
Education
Associate of Science - Nursing
Kalamazoo Valley Community College
Kalamazoo, MI12-2004
Some College (No Degree) - General Studies/Finance
Western Michigan University
Alma, COSkills
- Multitasking
- Organizational Skills
- Analytical and Critical Thinking
- Relationship Building
- Dependable and Responsible
- Excellent Communication
- Customer Service
- Task Prioritization
References
References available upon request.
Timeline
Registered Nurse
Bronson Methodist Hospital
03.2023 - Current
Registered Nurse
Ascension Borgess Hospital
01.2005 - 03.2023
Associate of Science - Nursing
Kalamazoo Valley Community College
Some College (No Degree) - General Studies/Finance
Western Michigan University
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