Gretchen Valencia
Albuquerque,NM
Summary
Focused Administrator and previous owner of assisted living facilities who is committed to maintaining productive and quality-driven environment. Collaborative and versatile professional with expertise in employee relations, strategic planning and report preparation. Skilled at easily transcending cultural differences. Diligent and detail-oriented Administrator with proven history in successful team management. Professionally coordinate files, correspondence and resources to boost productivity and facilitate operations. Skilled in general office processes and optimization strategies. Organized and knowledgeable Registered Nurse experienced in treating and caring for patients. Successful in providing fast and accurate assessments and working calmly under pressure. Recognized for collaborating well with doctors to maintain top-notch healthcare practices. Versatile Registered Nurse with over 12 years of experience delivering high-quality care to patients in all types of different units. Proven leader skillful in uniting and guiding nursing teams toward achieving patient care goals and improving satisfaction. Focused on continuously driving innovation and improving patient outcomes. Wound care specialist, and infection control RN.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrator
Angel Wings Assisted Living Home Care
Albuquerque , NM
2020.08 - 2024.01
- Managed office supplies inventory and placed orders when necessary.
- Assisted in the development of new administrative systems, procedures and policies.
- Answered incoming calls and responded to customer inquiries.
- Worked with different Home Health agencies by facilitating their care with my residents.
- Worked with the Department of Health of New Mexico to satisfy compliance and overall safety for our residents
- Maintained filing system for important documents such as contracts and invoices.
- Coordinated meetings, conferences, travel arrangements.
- Organized special events such as company parties or trips for employees.
- Provided general administrative support to staff members.
- Updated databases with new employee information, job changes and terminations.
- Processed payroll information according to established guidelines.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Designed forms and templates to streamline workflow processes within the organization.
- Responded promptly to customer complaints in a professional manner.
- Assisted with budget preparation by collecting financial data from departments heads.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Checked office stock to determine supply levels and maintain inventory.
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
- Researched and developed administrative policies, procedures and guidelines to facilitate operations.
Registered Nurse
Central Desert Behavioral Health
Albuquerque , New Mex
2020.03 - 2020.07
- Assessed, planned, implemented and evaluated nursing care for assigned patients.
- Administered medications and treatments according to physician orders.
- Monitored vital signs, administered injections, and provided assistance with medical procedures.
- Documented patient progress notes accurately and efficiently in the electronic medical record system.
- Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
- Participated in multidisciplinary team meetings to discuss patient care plans.
- Ensured compliance with standards of professional practice as well as state and federal regulations related to health care delivery services.
- Actively participated in quality improvement initiatives within the department.
- Maintained a safe environment for all patients by adhering to infection control policies and procedures.
- Coordinated discharge planning activities including arranging follow up appointments or referrals for additional services.
Registered Nurse Case Manager
Brookdale Home Health
Albuquerque , NM
2019.05 - 2020.07
- Assessed, planned, implemented and evaluated individualized nursing care plans for each patient.
- Developed relationships with patients to ensure they received the highest quality of care.
- Conducted home visits to assess the physical and mental condition of assigned patients.
- Maintained accurate records of all patient interactions according to established protocols.
- Facilitated referrals for specialized services such as physical therapy or hospice care when needed.
- Provided education and counseling on health promotion, risk reduction strategies, disease prevention and self-care techniques to patients and their families.
- Promoted continuity of care by advocating for patients within the healthcare system.
- Participated in team meetings to discuss treatment options for complex cases.
- Coordinated discharge planning with multidisciplinary teams ensuring safe transitions back into the community.
- Trained other nurses on patient care and daily tasks, supporting growth and professional development.
Home Health Registered Nurse
Bayada Home Health
Albuquerque , NM
2018.01 - 2019.06
- Assessed and evaluated patient's condition, including physical and psychological status, to develop individualized care plans.
- Collaborated with physicians and other health team members to plan, implement and evaluate patient care plans.
- Monitored vital signs such as blood pressure, temperature, pulse rate and respiration.
- Instructed patients in proper self-care techniques such as medication administration or wound dressing changes.
- Conducted home visits to assess safety of living environment for elderly or disabled clients.
- Educated patients regarding their diagnosis and treatment plan while promoting healthy lifestyle choices.
- Responded promptly to emergency situations involving life threatening conditions or potential harm to themselves or others.
- Developed discharge plans that included follow-up arrangements for all discharged patients.
- Participated in multidisciplinary case conferences regarding complex cases requiring special attention or input from various healthcare professionals.
Education
Nursing
Carrington College - Albuquerque
Albuquerque, NM2011-05
Skills
- Schedule Coordination
- Employee Supervision
- Expense Monitoring
- Staff Management
- Customer Service
- Policy writing
- Office Administration
- Performance Improvement
- Bookkeeping
- Operations Oversight
- Team Collaboration
- Expense Reporting
- Infectious disease control
- Case Management
- Wound Care
- Appointment Scheduling
- Mobility Assistance
- Patient Management
- Emergency Response
- Care Planning
- Nursing staff leadership
- ADL Assistance
- BLS instructor
Affiliations
- I enjoy outdoors, so I like to go camping, riding motorcycles, rafting, and overall enjoying outdoor activities.
Accomplishments
- I have received awards for excellence in wound care, infection control, and in college I was on the president's list for my 3.8 GPA at graduation.
Certification
- WOCN Certificate
- CPR-BLS instructor and license
- Administrator Certificate
- Registered Nurse License # RN-76449
Timeline
Administrator
Angel Wings Assisted Living Home Care
2020.08 - 2024.01
Registered Nurse
Central Desert Behavioral Health
2020.03 - 2020.07
Registered Nurse Case Manager
Brookdale Home Health
2019.05 - 2020.07
Home Health Registered Nurse
Bayada Home Health
2018.01 - 2019.06
Nursing
Carrington College - Albuquerque
- WOCN Certificate
- CPR-BLS instructor and license
- Administrator Certificate
- Registered Nurse License # RN-76449
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