Gretchen White
Baltimore,MD
Summary
Versatile and dynamic, with a proven track record at Gertrude’s Chesapeake Kitchen, I excel in high-volume environments, showcasing strong multitasking and exceptional customer service skills. My experience includes enhancing team performance and customer satisfaction, adept cash management and a commitment to quality service.
Offering strong ability to connect with customers and provide high-quality service. Brings understanding of mixology principles and ability to quickly learn new recipes and techniques. Ready to use and develop organizational and multitasking skills in the role of Bartender or Server.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Bartender, Server, Catering Manager
Gertrude’s Chesapeake Kitchen
05.2015 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Bartender, Server
Louisiana Restaurant
04.2004 - 05.2015
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Server
The Milton Inn
02.2001 - 04.2004
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
No Degree - Continuing Studies Program in Fine Arts
Maryland Insititute Collège of Art
BaltimoreHigh School Diploma -
Dulaney Senior High School
Timonium, MD06-1983
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Food service
- Team training and development
Certification
- Alcohol Server License/Certificate – Various State Liquor Licensing Authorities.
Timeline
Bartender, Server, Catering Manager
Gertrude’s Chesapeake Kitchen
05.2015 - Current
Bartender, Server
Louisiana Restaurant
04.2004 - 05.2015
Server
The Milton Inn
02.2001 - 04.2004
- Alcohol Server License/Certificate – Various State Liquor Licensing Authorities.
No Degree - Continuing Studies Program in Fine Arts
Maryland Insititute Collège of Art
High School Diploma -
Dulaney Senior High School
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