Summary
Overview
Work History
Education
Skills
Timeline
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Gretchen Williams

Port Charlotte,FL

Summary

Results-oriented Collections Manager with a track record of streamlining processes, reducing errors, and meeting reporting requirements. Demonstrated ability to reduce delinquencies and mitigate risks. Offering many years of in-depth experience to support company needs.

Overview

27
27
years of professional experience

Work History

Sales Consultant

Pampered Chef
01.2021 - 05.2023
  • Organized online parties to teach others about Pampered Chef and all of the products available.
  • Created customized presentations for potential customers based on their requirements.
  • Monitored competitor activity and pricing strategies to adjust accordingly.
  • Analyzed customer needs and preferences to recommend appropriate products.
  • Collaborated with marketing team to design promotional materials for campaigns.
  • Advised customers on best practices when using company products or services.

Family Care Giver

08.2015 - 10.2020
  • Organized medications for family members and administered them according to directions.
  • Facilitated communication between families and healthcare providers regarding various issues.
  • Provided companionship to family members by engaging in conversation, playing games, or reading books.
  • Responded quickly to any emergency situations that arose during caregiving sessions.
  • Prepared nutritious meals for family members following dietary guidelines.
  • Encouraged physical activity through walks outside or simple exercises indoors.
  • Assisted family member with daily activities, such as bathing, dressing and grooming.
  • Performed light housekeeping tasks such as laundry, vacuuming, dusting, and changing bed linens.
  • Collaborated with healthcare professionals to ensure proper care was being provided.
  • Transported family members to medical appointments and other errands as needed.

Sr. Collector

BANK OF AMERICA
Fort Worth, TX
10.2009 - 04.2015
  • Perform role of Mortgage Servicing Team Manager as business needs dictate
  • Provide answers to questions associates might have
  • Handle escalated calls as needed.

AEROTEK
North Richland Hills, TX
05.2009 - 10.2009
  • Temp assigned to Bank of America - offered FT Position w/Bank of America

AVP-Collections / Recovery Officer

RIVERSIDE NATIONAL BANK
Fort Pierce, FL
01.1999 - 12.2008
  • Manage daily activities of 30 call center agents around collections, recovery and bankruptcy departments
  • Ensure strict compliance with state and federal laws
  • Directly manage all human resources processes.

Collector

FIRST BANK OF FLORIDA
Stuart, FL
01.1996 - 12.1998
  • Collect Installment loans, Equity Line of Credit, Regular lines of credit Commercial loans, Stock Loans, Second Mortgages and Share Loans
  • Solved problems and Skip traced accounts.

Education

Microsoft Excel

Northlake Junior College
Irving

Skills

  • Strong organizational and time management skills
  • Excellent oral and written communication skills
  • Detail Oriented
  • Ability to multi-task and prioritize and solve problems (think outside the box)
  • Bankruptcy
  • Iseries
  • Skiptracing
  • Word
  • Excel
  • Customer liaison
  • Exceeds sales goals
  • Time Management

Timeline

Sales Consultant

Pampered Chef
01.2021 - 05.2023

Family Care Giver

08.2015 - 10.2020

Sr. Collector

BANK OF AMERICA
10.2009 - 04.2015

AEROTEK
05.2009 - 10.2009

AVP-Collections / Recovery Officer

RIVERSIDE NATIONAL BANK
01.1999 - 12.2008

Collector

FIRST BANK OF FLORIDA
01.1996 - 12.1998

Microsoft Excel

Northlake Junior College

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Gretchen Williams