Gretchen Wojahn

Work History

Metlife

08.2025 - Current

Provided expert guidance on employee benefits programs, ensuring compliance with company policies and regulations.
Facilitated enrollment processes for various benefit plans, enhancing employee understanding and participation rates.
Delivered personalized counseling sessions to employees regarding benefits selection tailored to individual needs.
Streamlined communication between departments to improve information flow related to benefits administration.
Developed and implemented training materials for new team members, fostering knowledge retention and consistency in service delivery.
Answered questions and built interest with friendly and knowledgeable support.
Explained advantages and limitations of different benefit programs and policies.

MetLife Worldwide Benefits

03.2023 - 03.2025

Drives revenue and growth. Adept at understanding client needs, creating tailored solutions and delivers exceptional customer service.
Develops and executes sales strategies to meet and exceed sales targets.
Builds and maintain strong, long-lasting client and broker relationships, resulting in a 96% client retention rate.
Utilizes CRM software to track sales activities, manage customer information and forecast sales trends.
Conducts market research to identify new business opportunities and stay updated on industry trend.
Collaborates with internal tams to ensure seamless delivery of products/services and high client satisfaction.
Develops and maintains a strong working relationship with sales managers, brokers, third party administrators and internal functional experts to facilitate high quality service support.
Strategy driver and primary contact for key accounts, responsible for renewal negotiation and upselling products and services. Renewed $8,431,422.00 in existing business or 91% persistency. New business sales of $331,582.
Develops and implements strategic client plans, focusing on client needs, enterprise capabilities, retention strategies and new business.
Cultivated strong client relationships to drive customer satisfaction and retention.
Managed sales pipeline using CRM tools to track leads and progress effectively.
Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.

MetLife Worldwide Benefits

09.2014 - 04.2023

Key team member on the largest sale in the history of our organization and assisted with the sale of our largest account in our growing Canada market.
Strategy driver and primary contact for key accounts, responsible for renewal negotiation and upselling products and services. Total managed book of business, more than $23M.
Developed and implemented strategic client plans, focusing on client needs, capabilities of the enterprise and strategies for retention and new business.
Developed, prepared, and conducted client presentations and management briefings. This included training clients and brokers.
Facilitated plan design and kept clients aware of regulatory and administrative issues.
Coordinated external communications to be received by plan sponsor and participants, including reports, webinars, and client materials.

New York Life

03.2011 - 06.2014

Managed, hired, coached and provided career development and evaluation for a staff of 14-28 inbound sales agents.
Conducted sales, retention, and soft skills trainings, as a certified instructor for Wilson Learning Inbound Sales Model.
Increased sales productivity to meet department goals three consecutive years by assisting with new product development sales agent motivation.
Set goals and objectives for both team and individual performance. Designed incentive program and quality metrics for sales agents.
Implemented a new sales process resulting in an 20% annual sales increase for three consecutive years.
Key team member in configuration, development, and training of new inbound agent desktop to over 200 agents.

New York Life

12.2007 - 03.2011

Top Sales Agent and Team Leader of the highest grossing sales team, with duties to include problem solving and agent motivation.
Sales of life insurance and annuity products to AARP members including term, whole life insurance, riders, and Lifetime Annuity products.
Provided exemplary customer service to up to one hundred customers daily, answering benefits questions on over 40 different policies offered over the course of thirteen years.

Southwest Airlines

09.2001 - 05.2005

Served as the first point of contact to hundreds of customers daily.
Problem solving for delayed flights, misrouted baggage, destroyed property and misrouted passengers.
Coordination of strict security procedures with Transportation Security Administration and Federal Air Marshals.
Coordination with flight crews, operations, and ramp departments to ensure on time departures.
Arranged VIP and special needs passengers including the disabled.
All aspects of ticket sales to include interfacing with other airlines using extensive computer systems.