Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
References
Work Availability
Quote
References
Receptionist
Gretchen D. Simpkins

Gretchen D. Simpkins

Summary

Forward-thinking Business Professional accomplished in aiding company leaders with key functions. Seeking a position with a company where my skills, abilities, and experience can be utilized to ensure the company's success. Gifted at managing busy schedules, organizing projects and providing stellar administrative support to executive team. Analyzes, prioritizes and completes tasks with professionalism and sound judgment. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

17
17
years of professional experience

Work History

Executive Administrative Assistant

Temple College
Temple, TX
09.2022 - 06.2023
  • Executed a variety of administrative, student and staff support duties, which require an accompanying range of office skills, specialized record keeping, and/or information gathering
  • Performed diverse administrative, fiscal, student, and staff support, and planning activities under the direct supervision of the Department Chair
  • Assisted the Department Chair and staff with administrative tasks such as managing complex calendars, arranging domestic and international travel, data entry, and submitting expense reports
  • Streamlined the program application processes and assisted prospective students with the application process as well as registration and academic advising
  • Adhered to information security guidelines and maintains current credentials for myself and the Sonography Department.

General Clerk and Assistant - GS-0303-4

Internal Revenue Service
Austin, TX
04.2022 - 08.2022
  • Managed mail and product distribution, ensuring proper delivery and maintaining accountability
  • Screened and routed documents to relevant offices, conducting research when necessary
  • Oversaw delivery scheduling, receipt, inventory management, and product disposal
  • Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution
  • Provided technical expertise to serve the customers with professional and beneficial service
  • Accurately identified and resolved issues with the correct interpretation of laws, rules, and regulations
  • Maintained highest standards of security, handling confidential information daily.

Model Home Assistant

The Reserves Network/Santa Rita Ranch
Georgetown, TX
12.2021 - 03.2022
  • Provided excellent customer service that consisted of and presentations to local real estate agencies for the largest master community in Austin
  • Assisted in organizing market research; communicated with team members to help each other improve
  • Greeted potential home buyers and provide builder brochures/floor plans (no selling) and offered model home and spec homes tour as needed
  • Prepared builder handouts/information in folders
  • Preformed General office duties such as answering phones and giving directions to the Community
  • This was a contract position.

Keyholder

Bath & Body Works
Georgetown, TX
09.2020 - 08.2021
  • Supported the day-to-day operations and departmental performance consistent with the strategies and vision of the store
  • Identified and pursued opportunities that increase sales, enhanced customer relationships, and increase market share
  • Ensured proper procedures for opening and closing the store, including accountability of cash and credit cards, and security requirements
  • Demonstrated exceptional customer service; responded to prospective customer inquiries in a courteous and professional manner
  • Prepared the schedule of the staff to maximize and ensure high profitability of the store
  • Created impactful and attractive merchandise presentations and displays, that are customer-focused and maximize the sale.

Sales Associate

Bath & Body Works
Savannah, GA
09.2019 - 03.2020
  • Served queries of 30+ customers daily, ensuring a personalized customer experience and delivering memorable customer service to promote continued patronage
  • Helped execute groundbreaking sales and team development strategies, resulting in the delivery of unparalleled customer service and goal achievement
  • Ensured loss prevention policies and procedures were implemented through monthly cycle counts and yearly inventories
  • Successfully surpassed sales goals by identifying and pursuing opportunities for incremental revenue generation, presenting creative solutions to clients, and closing business
  • Extensive client communication, strategic planning, and troubleshooting account complications to ensure client satisfaction
  • Conceptualized effective business/marketing strategies to maximize productivity and decrease the business loss through continuous personal interaction with management and customers.

Imaging Clerk

Texas A&M University - Central Texas
Killeen, TX
08.2015 - 08.2017
  • Autonomously performed duties under minimal supervision, imaging transcripts, and various admission documents; maintained the printing, preparing, and mailing of letters
  • Coordinated with co-workers to ensure a balanced workload, and ensure deadlines were met
  • Worked in collaboration with internal department to exchange provider information and followed up on inconsistencies
  • Provided office support by preparing admission-related documents for intradepartmental and external routing
  • Revamped the imaging system, creating a new filing system designed to improve both the quantity and quality of work completed
  • Assured integrity of the records by performing quality checks on scanned documents for proper entry and scanning.

Executive Administrative Assistant/Travel Coordinator

Entertainment Properties
Kansas City, MO
03.2008 - 06.2010
  • Developed strong communication and organizational skills through working on group projects.
  • Gained strong leadership skills by managing projects from start to finish.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Kept staff passports, visa information and other paperwork current and organized for easy access and use.
  • Arranged hotel accommodations, cars or drivers and all related documentation.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.

Realtor's Assistant/Office Assistant

Exit Realty
Blue Springs, MO
08.2007 - 02.2008
  • Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
  • Maintained efficient office operations by handling errands and administrative functions.
  • Prepared and maintained accurate property listings, sales contracts and closing documents.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.

Administrative Assistant to the Director

Forrest T. Jones
Kansas City, MO
11.2006 - 06.2007
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes.
  • Monitored supervisor's work calendar and scheduled appointments, meetings, and travel.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Scheduled office meetings and client appointments for staff teams.
  • Assisted development and implementation of new administrative procedures.

Education

Bachelor of Arts - General Stud

Southern New Hampshire University
Manchester, NH

Associates of Liberal Arts -

Southern New Hampshire University

Skills

  • Meticulous Attention to Detail
  • Executive Support
  • Information Confidentiality
  • Documentation and Reporting
  • Travel Planning and Coordination
  • Schedule and Calendar Management
  • Expense Reporting
  • Logistics Coordination
  • Strong Problem Solver
  • Filing and Data Archiving
  • Database Management
  • Office and Staff Management
  • Master calender management
  • Advanced MS Office Suite
  • Project planning
  • Budgeting
  • Inbound phone call handling
  • Project management experience
  • Managing office supply inventory
  • Policy and procedure modification

Accomplishments

Certificate of Appreciation | July 2020

Retirement of spouse from the United States Army. Grateful appreciation for faithful and devoted service.

National Society of Leadership and Success (NHS) member | August 2020 – Present

Maintain at least a 3.8 GPA, participate in volunteer service, demonstrate leadership ability, and exemplify good character.

Timeline

Executive Administrative Assistant

Temple College
09.2022 - 06.2023

General Clerk and Assistant - GS-0303-4

Internal Revenue Service
04.2022 - 08.2022

Model Home Assistant

The Reserves Network/Santa Rita Ranch
12.2021 - 03.2022

Keyholder

Bath & Body Works
09.2020 - 08.2021

Sales Associate

Bath & Body Works
09.2019 - 03.2020

Imaging Clerk

Texas A&M University - Central Texas
08.2015 - 08.2017

Executive Administrative Assistant/Travel Coordinator

Entertainment Properties
03.2008 - 06.2010

Realtor's Assistant/Office Assistant

Exit Realty
08.2007 - 02.2008

Administrative Assistant to the Director

Forrest T. Jones
11.2006 - 06.2007

Bachelor of Arts - General Stud

Southern New Hampshire University

Associates of Liberal Arts -

Southern New Hampshire University

References

References available upon request.

Work Availability

monday
tuesday
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sunday
morning
afternoon
evening
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Quote

Character cannot be developed in ease and quiet. Only through experience of trial and suffering can the soul be strengthened, ambition inspired, and success achieved.
Helen Keller

References

References available upon request.

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Gretchen D. Simpkins