Gretchen Watts

-Provide telephonic care management services with multiple chronic and acute medical conditions.

- Lead interdisciplinary team meetings, including daily huddle and weekly panel management.

- Train new staff and act as resource for colleagues.

• Consult with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
• Gather information, interview staff for psychiatric consultations.
• Transcribe consultations and communicate with long term care facilities.

• Developed and modified patient care plans and assisted interdisciplinary team in identifying client needs and goals to determine priorities of care.
• Analyzed patient responses to medications, therapies and variances in plans of care.
• Gathered and recorded patient health information and data to assess, identify and manage characteristics that affect care outcome.
• Educated patients and caregivers on healthcare protocols and processes.
• Developed and implemented individualized care plan for each hospice patient while following physician instructions.

• Established new policies and updated existing policies to improve standard of care for patients.
• Collaborated with staff, management and external groups to coordinate patient care.
• Planned and assigned workload to 60 person nursing staff to direct patient care.
• Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
• Performed rounds to observe care and interview staff, residents and families.

• Coordinated nursing care for patients and participated in patient and family education.
• Investigated and reported all incidents per facility policies.
• Supported patient needs by researching and recommending various types of individualized care plans.
• Provided direct nursing care to patients when personnel was short-staffed.

• Improved success of program by making proactive adjustments to operations.
• Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
• Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
• Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
• Audited charts and reviewed clinical documents to verify accuracy.
• Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.