Gretchen L Cox

• Responsible for implementing policies and procedures that optimize the customer experience. Gather feedback from customers using NPS, User Groups and personal meetings. Analyze customer data to identify best practices and areas of the software that are underutilized. Work with customers as their advocate by bridging the gap between users and IT.

• I supervised a staff of 5 employees in the Records Services Division for the Arlington Police Department. The division under my direction processed 300 to 500 Open Records Requests, 300-500 Intergovernmental Agency Requests, and 700-900 Vehicle Crash Report Requests via the GovQA system each month.
• Additional duties included processing expunction orders and juvenile seal orders from County and City Courts.
  
• I also served as a backup Records Custodian for delivering documents via subpoena orders to courts as needed.

Software Administrator for GovQA Open Records Request System

• I served as an in-house Software Administrator for the GovQA System that was deployed in 2011; my duties include user maintenance, training, and technical support.

Microsoft SharePoint Administrator

•  SharePoint Administrator since November 2007. I managed user permissions, setup workflows, and help train new administrators and end users on how to use and navigate SharePoint.

Administrative Assistant

• Greeted visitors and directed Arlington residents at the reception desk for the Mayor and City Council/City Manager’s Offices. 
• Routed correspondence and inquires or special requests and/or citizen concerns to Executive Staff. 
• Timekeeper for Knowledge Services Department and serve as payroll backup/support for all divisions of Financial and Management Resources.
• Verified meetings and appointments for Executive Staff. 
• Maintained 7 meeting room calendars.
• Provided Administrative Support for several divisions of Financial and Management Resources Department as needed.

• Administrative support for local and national senior account managers.
• Created reports for field personnel, prepared presentation materials for client meetings and trade shows. 
• Processed reports, and maintained orders and product information for the General Services Administration Website.

• Administrative support for Senior Marketing Consultants. 
• Distributed monthly sales reports, generated and followed-up on advertising sales leads, and collected payments from clients.

* Promoted to Advertising Sales Consultant after five months of employment.

• As an Advertising Consultant, I maintained a client base of 25-30 advertising accounts a month.
• I prepared sales proposals for existing and potential advertising customers.